发信人: alpinist(-=Red Devil=-|Brave.H ), 信区: JobForum
标 题: IBM Storage Product Field Engineer - NAS
发信站: 饮水思源 (2014年07月15日07:30:10 星期二)
Storage Product Field Engineer
Job ID GTS-0630849 Job type Full-time Regular
Work country China Position type Professional
Work city Shanghai Posted 25-Jun-2014
Travel 10% travel annually Job area Consulting & Services
Business group Global Technology Services Job category Hardware Development &
Support
Business unit TSS Job role Product Eng/Product Field Eng Technician
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
IBM Storage Product Engineer (PE) is the highest level support to all storage
customers.
Provide Level-3 technical support to IBM storage customers in Asia Pacific;
Work with IBM worldwide storage development team on product enhancement;
Investigate technical issues through log/dump analysis and provide resolutions
to IBM in-country support team;
Work with the Client Care team to improve customer satisfaction by visiting ke
y customers and onsite support;
Create procedures and tips for the Level-1 support team to resolve storage pro
blems;
Develop and provide technical training and service strategies to Level-1/2 sup
port team.
Job Requirements:
Computer Science or Computer Engineering major;
Excellent analytical skills and problem solving skills, especially on storage
product;
Good communication and coordination skills;
Active learner;
Spirit of dedication and devotion under stress;
Storage knowledge is preferred;
English: Fluent in speaking, reading and writing.
Preferred:
Experience in NetApp NAS Products;
Experience in Operating System including Linux and Windows;
Experience in Technical Support.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
感兴趣的同学 请发简历至 yggao@cn.ibm.com
--
※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 220.248.0.152]
标 题: IBM Storage Product Field Engineer - NAS
发信站: 饮水思源 (2014年07月15日07:30:10 星期二)
Storage Product Field Engineer
Job ID GTS-0630849 Job type Full-time Regular
Work country China Position type Professional
Work city Shanghai Posted 25-Jun-2014
Travel 10% travel annually Job area Consulting & Services
Business group Global Technology Services Job category Hardware Development &
Support
Business unit TSS Job role Product Eng/Product Field Eng Technician
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
IBM Storage Product Engineer (PE) is the highest level support to all storage
customers.
Provide Level-3 technical support to IBM storage customers in Asia Pacific;
Work with IBM worldwide storage development team on product enhancement;
Investigate technical issues through log/dump analysis and provide resolutions
to IBM in-country support team;
Work with the Client Care team to improve customer satisfaction by visiting ke
y customers and onsite support;
Create procedures and tips for the Level-1 support team to resolve storage pro
blems;
Develop and provide technical training and service strategies to Level-1/2 sup
port team.
Job Requirements:
Computer Science or Computer Engineering major;
Excellent analytical skills and problem solving skills, especially on storage
product;
Good communication and coordination skills;
Active learner;
Spirit of dedication and devotion under stress;
Storage knowledge is preferred;
English: Fluent in speaking, reading and writing.
Preferred:
Experience in NetApp NAS Products;
Experience in Operating System including Linux and Windows;
Experience in Technical Support.
Required
Bachelor's Degree
English: Fluent
Chinese simplified: Fluent
感兴趣的同学 请发简历至 yggao@cn.ibm.com
--
※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 220.248.0.152]
No comments:
Post a Comment