发信人: wildpointer(wild), 信区: JobInfo
标 题: 【EMC北京社招】 Designated Support Engineer 13535
发信站: 饮水思源 (2015年01月30日09:56:01 星期五), 站内信件
收到邮件必回复！
请一定要注意工作经验和工作年限要求.
如何发简历？
++++++++++++++++++++++++++++++++++++++++++++
请将英文简历(doc或pdf)发送至 Tommy.Miao@emc.com
邮件标题格式：EMCJOB_YourName_Ref#_JobTitle
例如 EMCJOB_124975_AllenWu_Software_Engineer
简历的文件名格式： YourName_Ref#_JobTitle
例如 124975_AllenWu_Software_Engineer
其中Ref#就是职位信息中的Requisition ID/ref#/REF#
++++++++++++++++++++++++++++++++++++++++++++
Engineer 薪水16w ~ 23w
Senior Engineer薪水23w ~ 30w
Manager/Principal Engineer薪水30w+
Senior Manager/Consultant Engineer薪水40w+
++++++++++++++++++++++++++++++++++++++++++++
简要信息和详细信息分别如下：
=======================================
Requisition ID: 135352BR
Job Title/Grade: Designated Support Engineer (DSE) I
Team: CS-IIG
Key Skill Requirements:
Be familiar with OS Unix/Linux with customer support experience
Be familiar with at least one of DB tool (Oracle, SQLServer, DB2)
Knowledge of Java or C++ a benefit
Knowledge of Documentum products is a plus
Base in Beijing
=======================================
Designated Support Engineer (DSE) I
Location:Beijing, China
Req#: 135352BR
Date published: 23-Sep-2014
What does Designated Support Engineer do?
The Designated Support Engineer (DSE) provides technical support for
Documentum customers as a dedicated support resource. The DSE is the
primary contact for Documentum support customers and must have very strong
technical and analytical skills along with a deep knowledge of Documentum
products and surrounding technology. This is a customer facing role.
What do we need from you?
Provide personalized and in-depth technical support to EMC customers.
Work as the customer's central point of contact for problem management,
service call resolution, proactive support, and troubleshooting as it
relates to EMC Documentum product and solutions.
Deep understanding of the Documentum product stack, particularly with
regards to administration and troubleshooting. However, other Documentum
project lifecycle skills such as architecture and development are also
highly desirable.
Experience with all Documentum products is a plus, particularly newer
products such as D2, xCP, xPlore, and Webtop. However, a deep knowledge of
core Documentum technology (Content Server, DFC) is essential.
Very strong analytical and problem solving skills.
Solid understanding of OS System Administration (Windows, Linux,
Solaris, etc.)
Experience with database administration and performance tuning (SQL
Server, Oracle, etc.)
Working knowledge of J2EE technologies. This includes an understanding
of web application servers (Tomcat, JBoss, Websphere, etc.), Web services
frameworks, and Java programming.
Good communication and documentation skills.
Ability to work in a high-pressure environment.
Ability to understand and use various programming languages and
technologies is a plus (Java, C, SOAP, REST, JSON, etc.).
Ability to work independently and be the primary EMC technical
representative for the customer.
10 – 15 % Travel Required
Qualifications and factors for success:
Be familiar with OS Unix/Linux/Windows with customer support experience
Be familiar with at least one of DB tool (Oracle, SQLServer, DB2)
Knowledge of Java or C++ a benefit
Knowledge of Documentum products is a plus
Good oral English skills
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Working closely with the customer’s IT staff for any issues on the
prescribed product line(s) that require troubleshooting or problem
isolation / resolution.
Directly accessing other senior technical resources at EMC’s support
facilities for assistance with problem management.
Conducting regular conference calls (or other regular communications
mutually agreed to) to lead, discuss, and review open issues or other
activities related to support for the specified product line.
Conducting DSE Support business reviews at agreed upon intervals
(monthly, quarterly, etc.) to discuss upcoming product release, review
support activity and tools, and other matters related to support for the
specified product line(s).
Participating in Quarterly Business Reviews (QBRs) as requested.
Troubleshoot complex customer issues involving multiple layers of
technology.
Recommend and implement multiple layers of tracing (Documentum,
application server, database, network, etc.) to isolate issues.
Install VMware images of Documentum solutions that resemble customer
deployments to aid in issue replication and resolution.
Collect and analyze heap dumps to troubleshoot memory and heap related
issues.
Collect and analyze thread dumps to troubleshoot slow and hanging
application server issues.
Prepare regular status reports for EMC and customer management.
Conduct customer site visits.
Work directly with EMC engineering and product management to report
product defects and assist with highly escalated customer issues.
Maintain Documentum and related skills through regular training.
--
....................................
※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 115.231.239.181]
标 题: 【EMC北京社招】 Designated Support Engineer 13535
发信站: 饮水思源 (2015年01月30日09:56:01 星期五), 站内信件
收到邮件必回复！
请一定要注意工作经验和工作年限要求.
如何发简历？
++++++++++++++++++++++++++++++++++++++++++++
请将英文简历(doc或pdf)发送至 Tommy.Miao@emc.com
邮件标题格式：EMCJOB_YourName_Ref#_JobTitle
例如 EMCJOB_124975_AllenWu_Software_Engineer
简历的文件名格式： YourName_Ref#_JobTitle
例如 124975_AllenWu_Software_Engineer
其中Ref#就是职位信息中的Requisition ID/ref#/REF#
++++++++++++++++++++++++++++++++++++++++++++
Engineer 薪水16w ~ 23w
Senior Engineer薪水23w ~ 30w
Manager/Principal Engineer薪水30w+
Senior Manager/Consultant Engineer薪水40w+
++++++++++++++++++++++++++++++++++++++++++++
简要信息和详细信息分别如下：
=======================================
Requisition ID: 135352BR
Job Title/Grade: Designated Support Engineer (DSE) I
Team: CS-IIG
Key Skill Requirements:
Be familiar with OS Unix/Linux with customer support experience
Be familiar with at least one of DB tool (Oracle, SQLServer, DB2)
Knowledge of Java or C++ a benefit
Knowledge of Documentum products is a plus
Base in Beijing
=======================================
Designated Support Engineer (DSE) I
Location:Beijing, China
Req#: 135352BR
Date published: 23-Sep-2014
What does Designated Support Engineer do?
The Designated Support Engineer (DSE) provides technical support for
Documentum customers as a dedicated support resource. The DSE is the
primary contact for Documentum support customers and must have very strong
technical and analytical skills along with a deep knowledge of Documentum
products and surrounding technology. This is a customer facing role.
What do we need from you?
Provide personalized and in-depth technical support to EMC customers.
Work as the customer's central point of contact for problem management,
service call resolution, proactive support, and troubleshooting as it
relates to EMC Documentum product and solutions.
Deep understanding of the Documentum product stack, particularly with
regards to administration and troubleshooting. However, other Documentum
project lifecycle skills such as architecture and development are also
highly desirable.
Experience with all Documentum products is a plus, particularly newer
products such as D2, xCP, xPlore, and Webtop. However, a deep knowledge of
core Documentum technology (Content Server, DFC) is essential.
Very strong analytical and problem solving skills.
Solid understanding of OS System Administration (Windows, Linux,
Solaris, etc.)
Experience with database administration and performance tuning (SQL
Server, Oracle, etc.)
Working knowledge of J2EE technologies. This includes an understanding
of web application servers (Tomcat, JBoss, Websphere, etc.), Web services
frameworks, and Java programming.
Good communication and documentation skills.
Ability to work in a high-pressure environment.
Ability to understand and use various programming languages and
technologies is a plus (Java, C, SOAP, REST, JSON, etc.).
Ability to work independently and be the primary EMC technical
representative for the customer.
10 – 15 % Travel Required
Qualifications and factors for success:
Be familiar with OS Unix/Linux/Windows with customer support experience
Be familiar with at least one of DB tool (Oracle, SQLServer, DB2)
Knowledge of Java or C++ a benefit
Knowledge of Documentum products is a plus
Good oral English skills
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Working closely with the customer’s IT staff for any issues on the
prescribed product line(s) that require troubleshooting or problem
isolation / resolution.
Directly accessing other senior technical resources at EMC’s support
facilities for assistance with problem management.
Conducting regular conference calls (or other regular communications
mutually agreed to) to lead, discuss, and review open issues or other
activities related to support for the specified product line.
Conducting DSE Support business reviews at agreed upon intervals
(monthly, quarterly, etc.) to discuss upcoming product release, review
support activity and tools, and other matters related to support for the
specified product line(s).
Participating in Quarterly Business Reviews (QBRs) as requested.
Troubleshoot complex customer issues involving multiple layers of
technology.
Recommend and implement multiple layers of tracing (Documentum,
application server, database, network, etc.) to isolate issues.
Install VMware images of Documentum solutions that resemble customer
deployments to aid in issue replication and resolution.
Collect and analyze heap dumps to troubleshoot memory and heap related
issues.
Collect and analyze thread dumps to troubleshoot slow and hanging
application server issues.
Prepare regular status reports for EMC and customer management.
Conduct customer site visits.
Work directly with EMC engineering and product management to report
product defects and assist with highly escalated customer issues.
Maintain Documentum and related skills through regular training.
--
....................................
※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 115.231.239.181]
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