发信人: wildpointer(wild), 信区: JobInfo
标 题: 【EMC上海】内推 有最新更新
发信站: 饮水思源 (2014年04月26日00:48:52 星期六)
请将英文简历(doc或pdf)发送至allen.wu@emc.com, 邮件标题格式：
EMCJOB_YourName_Ref#_JobTitle
Ref#就是职位信息中的Requisition ID/ref#/REF#
请一定要注意工作经验和工作年限要求.
各个职位简要信息如下：
==============================================================================
==
Requisition ID: 125355
Job Title/Grade: Senior Software Engineer
Team: EMSD - TCE
Key Skill Requirements:
3+ years industry experience in software development;
Good programming experience with C++;
Strong software trouble shooting and problem solving capability;
Good communication skill in both English and Mandarin;
Knowledge /experience on storage would be big plus
==============================================================================
==
Requisition ID: 125377
Job Title/Grade: Senior Software Engineer – Storage Escalation
Team: EMSD - EE
Key Skill Requirements:
3+ years relevant industry experience in software development or cust
omer support;
Knowledge /experience on storage or network is mandatory
Strong software trouble shooting and problem solving capability;
Good communication skill in both English and Mandarin;
==============================================================================
==
Requisition ID: 125369
Job Title/Grade: Principal Software Engineer – Storage Escalation
Team: EMSD - EE
Key Skill Requirements:
6+ years relevant industry experience in software development or cust
omer support;
Knowledge /experience on storage or network is mandatory
Strong software trouble shooting and problem solving capability;
Good communication skill in both English and Mandarin;
==============================================================================
==
Requisition ID: 123370BR
Job Title/Grade: Customer Support Manager II
Team: CS
Key Skill Requirements:
- 8 year working experience with account management and project management
- Fluent English
- Strong interpersonal skills
- Strong sense of urgency
==============================================================================
==
Requisition ID: 124918BR
Job Title/Grade: Technical Support Engineer IV
Team: Isilon
Key Skill Requirements: o 8+ years working experience
o Fluent English
o Strong communication skills
o Be master in Linux/Unix or AD or Filesystem
==============================================================================
==
Requisition ID: 122320BR
Job Title/Grade: Princ Program/Proj Mgr NonTech
Team: COE G&I
Key Skill Requirements:
• 6+ years in program management;
• Ability to work effectively with senior management and virtual teams;
• Strong collaboration skill and communication skill
==============================================================================
==
Requisition ID: 125595
Job Title/Grade: Sr Hardware Engineer
Team: GHE-thermal
Key Skill Requirements:
5+ years working experience in thermal design and system design
Rich project and program management experience
Familiar with Intel Architecture
Good English communication skills
==============================================================================
==
Requisition ID: 124552
Job Title/Grade: Customer Service Reps
Team: Pivotal – Customer Service
Key Skill Requirements:
2-3 years working experience on customer services ;
Excellent communication skill in both English and Mandarin is must;
Good communication skill in Korean or Japanese would be a very big pl
us;(2 HC:1 for Korean speaker; 1 for Japanese speaker)
Willingness to handle technical issue;
Learning passion on technology;
==============================================================================
==
Requisition ID: 121623
Job Title/Grade: Principal/Senior SW Escalation Engineer- Hadoop
Team: Pivotal – Customer Service
Key Skill Requirements:
Strong analytical, troubleshooting, and problem solving skills;
3+ years industry experience in software development, developer suppo
rt or similar working discipline;
Good programming experience with Java, distributed system;
Prefer Hadoop hands-on experience
Good communication skill in both English and Mandarin;.
==============================================================================
==
Requisition ID: 122251
Job Title/Grade: Senior Software Engineer
Team: Pivotal – Hadoop Dev
Key Skill Requirements:
3+ years industry experience in software development;
Good programming experience with C++/Java;
Strong knowledge/experience on Hadoop eco-system/distributed computer
would be a very big plus;
Good communication skill in both English and Mandarin;
Education background from reputable university
==============================================================================
==
Requisition ID: 122451BR
Job Title/Grade: Software Engineer
Key Skill Requirements:
• 1-3 years working experience in software development
• Good coding skill in Windows C++/C#/.Net
• Good education background from reputable university
• Good working attitude and strong interest in SW development
==============================================================================
==
Requisition ID: 121628BR
Job Title/Grade: Principal Software Engineer in Test
Requirements:
• 6+ years’ experience in testing software, preferably in a cross plat
form environment (Windows, OSX, Linux) and application level
• Deep and solid QA/testing function domain experience;
• Proficient in C or C++ and one or more scripting languages;
==============================================================================
==
Requisition ID: 119794BR
Job Title/Grade: Manager, Software QA Engineering
Key Skill Requirements:
• At least 3~5 years QA people management experiences and with 10+ direc
t reports;
• Deep and solid QA domain experience;
• Experience in large scale enterprise and/or cloud systems a big plus;
• Strong English communication skills & inter-person skills;
• Ability and good track record in working with cross-geo and cross-time
-zone teams
==============================================================================
==
Requisition ID: 121897
Job Title/Grade: Senior SW Performance Engineer
Team: IIG – Performance Engineering
Key Skill Requirements:
3+ years industry experience in software development;
Good programming experience with Java, Web services;
Solid knowledge/ experience in software performance engineering, perf
ormance tuning;
Good communication skill in both English and Mandarin
==============================================================================
==
Requisition ID: 121905
Job Title/Grade: Senior Software Engineer
Team: IIG – xPlore - Dev
Key Skill Requirements:
3+ years industry experience in software development
Good programming experience with Java, Web services;
Good communication skill in both English and Mandarin;
==============================================================================
==
Requisition ID: 121903
Job Title/Grade: Princial Software Engineer
Team: IIG – xPlore - Dev
Key Skill Requirements:
6+ years industry experience in software development
Good programming experience with Java, Web services;
Good communication skill in both English and Mandarin;
==============================================================================
==
Associate Technical Support Engineer
Requisition ID: TBD
Key Skill Requirements:
• Candidate with 0-18 months working experience
• Fluent English
• Associate’s Degree (Technical)
• Good Communication Skills
==============================================================================
==
各个职位详细信息如下：
==============================================================================
==
Senior Software Engineer - C++
Shanghai, China
Ref#: 125355BR
Date published: 24-Apr-2014
EMC EMSD seeks a well performed engineer to make things work.
The Enterprise and Midrange System Division (EMSD) in EMC produces the best in
class enterprise storage systems such as VMax and VNX. The VNX TCE Engineerin
g Unisphere team in EMSD is a high performing development team that serves as
the portal for customer support into development for EMC Unisphere storage man
agement product. It is a collaborative environment spread across multiple site
s in USA, China, India and Russia with experts from various functional areas w
orking together to deliver the best customer experience and to ensure high ava
ilability and high quality of our systems. The team is responsible for develop
ing service packs, hotfixes, and new features in the cutting-edge product. The
team also constantly seeks to innovate and make our systems smarter through b
uilt-in diagnostics and enhanced processes. The TCE Engineering Unisphere team
is currently seeking a senior software engineer with the following profile to
join them.
What do we need from you?
Are you the “Sherlock Holmes” that gets excited about challenging situations
and solving complex problems? Are you seeking to become a system level expert
on enterprise storage systems and related technologies that are at the heart
of the current big wave - Cloud Computing, Big Data and Software Defined DataC
enter? Here is your opportunity to be a part of a team responsible for analyzi
ng, debugging and solving complex software issues and delivering high quality
product including new product release, service packs and hot-fixes for Storage
environments.
Here’s the list of your responsibilities:
l Be accountable for assigned feature, or serve as a customer advocate, may re
present organization as customer contact
l Provide technical expertise in finding the root cause and developing solutio
ns to complex software problems, which require frequent use of ingenuity and c
reativity.
l Propose design changes/suggestions to processes and products, exerts signifi
cant latitude in determining objectives of an assignment
l Writes functional specs and design specs as well as responding to requiremen
t documents and system level test plans
l Understands and adheres to cost/delivery/quality targets
l Collaborates well with other engineers and other engineering groups, works e
ffectively with cross-functional and/or global teams, and readily shares infor
mation with others.
Qualifications and factors for success:
l BS/MS in Computer Science (or related field).
l Good English communication in paper and oral.
l 3+ years of software development experiences.
l Must demonstrate strong problem solving skills in a multi-threaded and multi
-language environment on Linux
l Must have hands-on Object Oriented Design and Programming experience using C
++, and experiences with Java is a plus
l Must have good understanding of software development life cycle and processe
s.
l Must be able to work independently with minimal supervision in a collaborati
ve/cross-functional environment.
l Background in Storage, experiences in scripting languages like Perl or Pytho
n, working knowledge in XML, Apache web server, GDB, Java Spring and REST is a
plus. Adobe Flex experiences is also a plus.
l Last but not least – passionate about delivering high quality products and
experiences to our customers.
==============================================================================
==
Senior Storage Escalation Engineer
Shanghai, China
Ref#: 125377BR
Date published: 25-Apr-2014
EMC Enterprise and Mid-range Systems Division (EMSD) seeks excellent candidate
s to fill our senior Escalation Engineer role.
What does EMC Enterprise and Mid-range Systems Division do? The EMC Enterprise
and Mid-range Systems Division (EMSD) is the worldwide market leader for ente
rprise storage. These solutions increase performance, efficiency, and business
agility, helping customers accelerate their IT transformation to meet the new
demands of virtualization and the cloud. Our product portfolio includes the a
ward-winning EMC VMAX, VNX, and VNXe systems, as well as a rich portfolio of s
torage management and protection software. Bring your skills, experience and p
assion to be part of a global team that is defining the future of information
technology in the hottest areas. EMSD offers a fast-paced, challenging, and re
warding environment that embraces diversity, encourages personal and professio
nal growth, fosters teamwork, and rewards results. Join the global >3500-perso
n team today!..
What do we need from you?
Our Escalation Engineer works under limited direction and within general pract
ices providing technical expertise by independently developing and applying so
lutions and recovery for a wide range of complex software engineering problems
. To be successful the individual must understand company goals, practices, an
d product strategies. Resolving a variety of customer problems will require so
und technical knowledge, excellent customer communication skills, and applicat
ion of good judgment and creativity. Assignments may include new products as w
ell as upgrades and enhancements, or fixes to existing products.
What’s a typical day look like?
• Provide in-depth technical expertise to the EMC VNX, VNXe, and other E
MSD product lines
• Provide 7X24 escalation support for EMC Global Services Technical Supp
ort team
• Interface with corporate, field customer service organization and cust
omers in order to provide engineering support for the worldwide installation b
ase.
• Produce conclusive root cause analysis for bugs/issues found in the fi
eld
• Contribute to technical knowledge base through publishing technical su
pport documentation and/or providing training sessions.
• Become the hands-on technical expert for one or more assigned product
/ technology areas
• Perform core dump analysis using GNU tools.
• Responsible for release management of existing code and reviewing tech
nical requests/issues from Development Verification Test or Customer Service
• Manage meetings with developers and DVT and interface with customer se
rvice on specific customer issues
• Analyze specific customer problems and review Remedy
Qualifications and factors for success:
• Strong English verbal and written communication skills
• Excellent interpersonal and presentation skills
• Ability to multi-task and work in a team environment
• Available to work at early shift or weekend.
• BS/MS in CS, EE or in a related discipline and 2+ years of working exp
erience.
• Require strong knowledge on network and minimum of one year current te
chnical experience with TCP/IP or SAN networking.
• Experience with EMC VNX or any other NAS/SAN product a plus
• Advanced technical skills with experience with at least one of the fol
lowing operating systems: VMWare, Hyper-V, Sun Solaris, IBM AIX, HP-UX, and Li
nux.
• Knowledge of Microsoft Windows server environment
• Highly experienced on C/C++ programming and UNIX shell/Perl/Python/PHP
scripting, coding experience in NAS and SAN environment is a plus
• Prior experience as a Technical Support Engineer or Escalation Enginee
r a plus
==============================================================================
==
Principal Storage Escalation Engineer
Shanghai, China
Ref#: 125369BR
Date published: 25-Apr-2014
EMC Enterprise and Mid-range Systems Division (EMSD) seeks excellent candidate
s to fill our Principle Escalation Engineer role.
What does EMC Enterprise and Mid-range Systems Division do? The EMC Enterprise
and Mid-range Systems Division (EMSD) is the worldwide market leader for ente
rprise storage. These solutions increase performance, efficiency, and business
agility, helping customers accelerate their IT transformation to meet the new
demands of virtualization and the cloud. Our product portfolio includes the a
ward-winning EMC VMAX, VNX, and VNXe systems, as well as a rich portfolio of s
torage management and protection software. Bring your skills, experience and p
assion to be part of a global team that is defining the future of information
technology in the hottest areas. EMSD offers a fast-paced, challenging, and re
warding environment that embraces diversity, encourages personal and professio
nal growth, fosters teamwork, and rewards results. Join the global >3500-perso
n team today!..
What do we need from you?
Our Escalation Engineer works under limited direction and within general pract
ices providing technical expertise by independently developing and applying so
lutions and recovery for a wide range of complex software engineering problems
. To be successful the individual must understand company goals, practices, an
d product strategies. Resolving a variety of customer problems will require so
und technical knowledge, excellent customer communication skills, and applicat
ion of good judgment and creativity. Assignments may include new products as w
ell as upgrades and enhancements, or fixes to existing products.
What’s a typical day look like?
• Provide in-depth technical expertise to the EMC VNX, VNXe, and other E
MSD VNX product lines.
• Provide 7X24 escalation support for EMC Global Services Technical Supp
ort team.
• Interface with corporate, field customer service organization and cust
omers in order to provide engineering support for the worldwide installation b
ase.
• Produce conclusive root cause analysis for bugs/issues found in the fi
eld.
• Contribute to technical knowledge base through publishing technical su
pport documentation and/or providing training sessions.
• Become the hands-on technical expert for one or more assigned product
/ technology areas
• Perform core dump analysis using GNU tools.
• Work closely with development on contents of release.
• Responsible for release management of existing code and reviewing tech
nical requests/issues from Development Verification Test or Customer Service.
• Manage meetings with developers and DVT and interface with customer se
rvice on specific customer issues
• Analyze specific customer problems and review Remedy
• Work effectively with cross-functional and/or global teams, Be ready t
o share information with others.
• Assist manager to improve team technical expertise areas.
Qualifications and factors for success:
• Strong English verbal and written communication skills
• Ability to multi-task and work in a team environment
• Excellent interpersonal and presentation skills
• Available to work at early shift or weekend
• BS/MS in CS, EE or in a related discipline and 8+ years of working exp
erience.
• Require strong knowledge on network and minimum of three years current
technical experience with TCP/IP or SAN networking.
• Experience with EMC VNX or any other NAS/SAN products.
• Advanced technical skills with experience with at least one of the fol
lowing operating systems: VMWare, Hyper-V, Sun Solaris, IBM AIX, HP-UX, and Li
nux.
• Knowledge of Microsoft Windows server environment.
• Highly experienced on C/C++ programming and UNIX shell/Perl/Python/PHP
scripting, coding experience in NAS and SAN environment is a plus.
• Prior experience as a Technical Support Engineer or Escalation Enginee
r a plus
==============================================================================
==
Customer Support Manager II - CS
Shanghai, China
Ref#: 123370BR
Date published: 24-Apr-2014
Title: Customer Service Manager
Job Level: P4
EMC Customer Service Center seeks a well performed Technical Support Engineer
to make things work.
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built
and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ire
land; Tokyo, Japan; and Sydney, Australia. It aims to address customer density
, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth
and product abundant, we cover different EMC product lines and provide multipl
e-languages technical support, including English, Korean, Japan and Mandarin.
Job Discription
·Provides focus with EMC for all service issues to our internal and external
customers. Acts as EMC''s ambassador/laision to the customer and as the custom
er''s representative within EMC. Applies technical knowledge of EMC products i
n order to resolve complex customer issues by coordinating the technical suppo
rt between the Field and Corporate Technical Support and Engineering. Interfac
es with Senior Management, Engineering, Sales, Service Delivery, Customer Serv
ice and end customers to resolve business, and technical issues on all product
s and services.
·Coordinates activities with Account Personnel from Sales, System Engineering
, Service Delivery and Customer Service to ensure all customer needs are met.
Acts as point of escalation for complex technical and political Customer Servi
ce issues relating to assigned region or country, and is responsible for ensur
ing follow up and fault resolution. Coordinates all aspects of ongoing service
issues, technical assistance and direction to customers regarding EMC product
s.
·Identifies and facilitates the route of all technical queries and problem re
solution from the customer / field to Corporate Technical Support and Engineer
ing. Advises EMC senior management of any developments and action plans. Gener
ates support plans to resolve complex service related problems.
·Integrates customer and EMC business requirements with technical requirement
s to determine best course of action when resolving customer issue. Enables sa
les by positioning solutions to protect EMC product image while identifying sa
les opportunities. Gather customer intelligence on sensitivities and expectati
ons.
·Analyzes customer technical problems with respect to business, operational a
nd financial areas of customer service and has responsibility for making decis
ions relating to these issues. Controls and directs internal resources in term
s of setting time requirements and expectations.
·Ensures suitable level of service personnel and activity during problem reso
lution at all locations. Prepares and presents key business issues to senior m
anagement to build consensus regarding project direction.
·Interfaces with customer on behalf of senior management via customer meeting
s and written communication. Responsible for acting as EMC CS Laision for cust
omer visits to the Executive Briefing Center.
·Travel to customer sites and EMC offices as required. Performs other duties
as required. Will likely be called upon during off-hours to become actively in
volved in resolving a customer issue. EMC Proven Professional Certification de
sired.
·Required to chair meetings with Internal and External customers as needed.
Critical Competencies for this Role
·Advanced Customer Service skills.
·Strong Leadership and Organizational skills.
·Ability to work independently.
·Ability to innovate and think "outside the box".
·Ability to motivate others.
·Strong Communication skills in both Chinese and English
·Presentation skills.
·Interpersonal skills.
·Sense of urgency.
· Results oriented.
==============================================================================
==
Principal Technical Support Engineer - Isilon
Shanghai, China
Ref#: 124918BR
Date published: 24-Apr-2014
Job Title: Technical Support Engineer IV
Job Level: P4
EMC Customer Service Center seeks a well performed Technical Support Engineer
to make things work.
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built
and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ire
land; Tokyo, Japan; and Sydney, Australia. It aims to address customer density
, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth
and product abundant, we cover different EMC product lines and provide multipl
e-languages technical support, including English, Korean, Japan and Mandarin.
What do we need from you?
· Deliver a professional technical service to our customers
· Constantly help EMC achieve business goal
· Commit to help customers by quickly and effectively isolation technical iss
ues.
What’s a typical day look like?
Applies advanced technical expertise using standard operating and diagnostic p
rotocols to resolve standard to highly complex system level issues. Identifies
, documents, and escalates customer issues to senior resources.
Effectively communicates procedural and technical issues to internal and exter
nal customers in a fast paced and customer critical environment. Maintains a "
closed-loop" communication style assuring all appropriate individuals are noti
fied of ongoing issues and problem resolution status. Responsible for sharing
all acquired knowledge concerning problem resolution. . Contributes to central
ized problem identification and resolution database may provide senior or expe
rt level tasks similar to Engineering for assigned products or skills.
Uses judgment, creativity and sound technical knowledge to obtain and recommen
d solutions. Identifies, documents and reports design, reliability and mainten
ance issues. Gains support and commitment from others and mobilizes people to
take action. Understands and leverages EMC's technical communication structure
. Sphere of influence extends well outside of the department.
Leads efforts in facilitating problem recreation and failure analysis of syste
ms level issues. Recommends and utilizes a wide variety of test equipment, dia
gnostic tools and techniques used in problem resolution. May provide documenta
tion and direct feedback to Field Technical Specialists, Account Managers, Sal
es and other EMC Technical Support co-workers as appropriate.
Monitors and tracks all service calls, provides call status updates at regular
intervals and communicates status to customers using Call Tracking Databases.
Validates technical information and issues early warnings and disseminates in
formation as needed. Makes a recommendation to higher level technical support
engineers or management for improving processes, standards and strategies. Reg
ularly submits content to the knowledge database.
Expected Behaviors/Competencies:
•Utilized as global coach/mentor across the globe •Create/develop
How-To Videos •On the fly customer assigmenents •Represent EMC and
acts as EMC technology advocate •Utilized as the expert and plan with t
he management team engineers IDPs •Engineering interface and Facilitatin
g ad-hoc training with Engineering teams •Fosters cross-functional and c
ollaboration initiatives with Engineering/Product Management teams (Local/Glob
al) •Product enhancements discussions with Engineering teams - Works clo
sely with Engineering team on Bug /Hot Fixes/Releases •Collaborate with
Pre-sales & Implementation teams •Knowledge transfer/Cross Product skill
s on emerging technologies across CSS •Builds Technical bench for functi
on •Mentoring 53A/Coach/SMEs •Contributes new ideas, perspectives,
and suggestions to innovate existing or emerging practices •Customer Se
rvice skill •Ability to work in a team environment •Communication
skills •Detail oriented •Analytical ability •Interpersonal s
kills
Technical Skillset:
•Bachelors Degree (Technical) •Advanced AD/SMB or Unix File system
/Performance tuning skills•EMC Proven Professional Certification on rele
vant and associated (or other business unit products) •Monitoring and Sh
adowing / Troubleshooting and Problem-Solving Methodology •General Produ
ct Training related to responsibilities / JIRA / CDK and SDK /advanced databas
e, operating system / Information Storage / DCTM (Documentum) •SME Train
ing •Vmware Specialist Track •Proven Professional Expert Track
226;Knowledgeable in current practices and future trends affecting functional
area (NPI/Pre-Release) •Knowledge/experience of 3rd party products. R
26;Considered a Product Coach (Globally) •Industry Expert Level Certific
ations (CCIE)
Experience Level:
· 6-8 relevant experience (with minimum 3 years in the product)
==============================================================================
==
Principal, Program Mgmt (Non-Technical)
Shanghai, China
Ref#: 122320BR
Date published: 23-Apr-2014
GENERAL SUMMARY
Provides leadership to cross functional teams in the development and implement
ation of multiple complex projects or large scale programs and initiatives. En
sures projects/programs and initiatives are completed in line with organizatio
nal long-term goals and objectives. Oversees and directs work of cross functio
nal team members, advising team on projects, tasks, timelines, deliverables an
d operations. Communicates project/program status, issues, results and busines
s impact to local and senior management. Maintains awareness of industry trend
s, business conditions and internal processes and practices to ensure success
of projects/programs.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provides cross functional leadership on large scale programs or multiple compl
ex projects that affect organizational long-term goals and objectives. Provide
s work direction, training and development of team members. May oversee multip
le teams. Identifies and allocates resources as necessary to ensure project/pr
ogram deliverables are met.
Develops, defines and leads execution of program. Oversees project/program goa
ls and prioritization setting. Evaluates and recommends techniques and practic
es that ensure goal achievement. Resolves complex problems, anticipates change
and redirects efforts as necessary.
Communicates program status, program readiness, and business issues and risks
across organization and to management, including sr management and executives.
Creates and prepares documentation, reporting and metrics.
Influences and manages continuous improvement of project/program process, prac
tices and initiatives.
Maintains awareness of industry trends, business conditions and internal proce
sses and practices to meet project/program delivery requirements.
Perform additional duties as required.
SKILLS
Strong working knowledge of Microsoft Office products.
Communication skills.
Time management skills.
Leadership Skills.
Problem solving skills.
Presentation skills.
Ability to work in a team environment.
Education Required:
· BS or MS degree;
· 6+ years in program management
==============================================================================
==
Sr Hardware Engineer(thermal)-GHE
Shanghai, China
Ref#: 125595BR
Date published: 18-Apr-2014
EMC GHE seeks a well-performed senior thermal engineer to make things work.
GENERAL SUMMARY:
Working under minimal direction, this engineer is required to design and analy
ze thermal solutions for systems. Conduct feasibility studies and test new and
modified designs. Direct support personnel in the preparation of detailed des
ign, design modeling tools (Flotherm CFD or Icepak, SolidWorks) and correlate
empirical physical lab modeling. Duties may include research, evaluation, deve
lopment, and application of new processes and methods into products. The candi
date is expected to be an experienced and highly motivated individual, who wil
l be regarded as a technical leader and champion for the thermal system develo
pment activities. Beside strong technical skills, the candidate must exhibit g
ood teamwork and communication skills that allow efficient interactions betwee
n design team peers, as well as cross-functional associates.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Exercises considerable latitude, without appreciable direction, in determining
technical objectives, and meeting program deliverables. Identifies and champi
ons design changes, suggests processes that will improve quality, reliability,
functionality and improve time-to-market design cycle. Will interface with OD
M/JDM/CM supplier community and make recommendations on supply base. Will perf
orm competitive assessments and analysis as necessary. Will be a significant c
ontributor to the organizational goals and objectives of assigned programs. Wi
ll be expected to set standards and achieve cost targets for products through
proper design choices, component selection and/or supplier selection. Collabor
ates across all engineering disciplines (hardware, software, power and mechani
cal) to ensure product requirements are being implemented to meet program goal
s.
OVERALL SKILLS:
Project management skills. Understanding of the business environment. Ability
to lead, motivate and direct a workgroup. Ability to work in a team environmen
t. Communication skills. Presentation skills. Ability to influence others to a
chieve results.
SPECIFIC SKILLS:
The candidate must have strong thermal skills, Detailed knowledge system and c
omponent level thermal analysis, good acoustic technology, proficiency with la
boratory equipment, air chambers, data recorders, and other system-level measu
rement systems. A strong background in storage sub-systems components such as
disk drives and experience with high availability designs.
•Flotherm Skill
•Familiar with Intel Architecture
•Knowledge on heatsink manufacture, technical and advanced cooling metho
ds in industry
•Project management skills.
•Cross-Functional skill.
•Ability to set up the system for thermal test and measurement
•General knowledge in hardware, software and/or operating systems enviro
nments.
•General knowledge and application of engineering concepts.
•Communication skills.
•Understanding of business environment.
EXPERIENCE:
6 years minimum, with broad experience in high availability, high reliability
mechanical enclosures and system design. Understanding of the various topologi
es and thermal design solutions common to the technology, and a proven ability
to apply them correctly during a development cycle. Requires a strong underst
anding and familiarity of computer system hardware and architecture as it pert
ains to thermal and mechanical design. Firm working knowledge in areas such as
mechanical design, power design, and component characteristics, as they relat
e to thermal design. Must have a good understanding of the Contract Manufactur
ing (CM) and OEM/JDM industry as a whole, in order to make accurate and optimu
m make-vs.-buy decisions in commoditized product areas.
EDUCATION:
BSME with a concentration in Thermofluids minimum, MSME degree desirable but n
ot required.
==============================================================================
==
Customer Service Reps - Pivotal
Shanghai, China
Ref#: 124552
Date published: 14-Apr-2014
The Customer Service Representative is the front line for customer support and
will ensure customers receive a World-Class customer support experience. This
person will be the first point of contact responding to customers inquires, r
equests, or issues, providing guidance where possible or engaging the appropri
ate individuals or teams as needed.
RESPONSIBILITES:
· Answer inbound telephone calls and emails from customers with various needs
· Understand and anticipate customer needs, wants and issues. Deliver a high
level of service and do what it necessary to ensure customer satisfaction.
· Assess situations, take quick action and make an optimal decision even with
limited information.
· Impress customers with exceptional service and continually search for ways
to improve processes.
· Calling customers and or returning a customer’s call as needed or as requi
red to ensure the customer is being supported in a professional manner.
· Proactively build effective working relationships with other people and dep
artments.
· Creating and updating cases using a case management tool. Troubleshooting c
ustomer issues using appropriate reference materials and internal knowledge do
cuments
· Creating and maintaining appropriate Knowledge Base Articles for both inter
nal and external use
· Work effectively with others and respond positively to situations that requ
ire cooperation, courtesy and tact.
· Facilitate a positive and productive team-oriented environment. Encourage c
ollaboration among peers in a global setting, solicit opinions from co-workers
and support group decisions. Find common ground and solve problems for the go
od of all.
QUALIFICATIONS
• Min. 3-4 years of customer service experience required
• Positive, customer-centered attitude, solid work ethic, timeliness, an
d a strong desire to succeed.
• Ability to effectively communicate, both verbally and in writing, with
individuals in escalated situations requiring judgment calls
• An ability to multitask, make sound judgment calls, deal with ambiguit
y, manage change, work with a team and individually, and absorb new skills qui
ckly are critical to the success of this individual and team.
• Strong analytical skills
• Intermediate Microsoft Office skills
• Familiarity with vendors and services such as ZenDesk, Oracle CSI, Sal
esForce, Call 8, etc.
• Bachelor's degree
==============================================================================
==
Principal/Senior Tech Support Engineer - Hadoop
Shanghai, China
Ref#: 121623
Date published: 3-Mar-2014
"Pivotal Global Support Services (GSS) is a dynamic and agile organization wit
hin Pivotal, a cutting-edge and pre-IPO company started by industry leaders EM
C, VMware and General Electric. GSS provides commercial support to our Data, A
pplication and Cloud products and solutions to IT and developer communities in
Fortune 1000 companies. We are looking for candidates with hands on industry
development experience; supporting other engineers in solving issues with prod
uction software and modern software deployment methods . As Pivotal continues
to vigorously build out the product portfolio and offerings, you will be immer
sed in the most exciting time of the company’s history and vast opportunities
to grow and learn about the PaaS paradigm.”
Senior Member of Technical Staff Job Description
Expectations:
● Apply advanced and in-depth knowledge to analyze, diagnose, replicate, trou
bleshoot and resolve standard to highly complex technical customer reported is
sues with our enterprise PaaS product, Pivotal CF
● Take ownership, manage and maintain up-to-date status on all supported requ
ests
● Assist and mentor junior staff in team to resolve complex issues
● Escalate unresolved issues that require more in-depth knowledge to engineer
ing in a timely manner
● Report and submit product defects to our engineering team using the appropr
iate channel or tool
● Create and peer review new knowledgebase articles
● Provide after business hour support on a rotation basis
● Sharing all acquired knowledge within and across teams
● Actively contribute to the community surrounding the Cloud Foundry Open Sou
rce project via mailing lists, Forums and Knowledge base
Qualifications:
● Bachelor’s degree in Computer Science or related field of studies
● Strong analytical, troubleshooting, and problem solving skills
● 3 + years industry experience in software development, developer support or
similar working discipline
● Good programming experience with Ruby, Javascript, Java
● Ability to read and understand Yaml data structures
● Basic understanding of deployment tools; BOSH, Chef, Puppet
● Comfortable in administering linux based environments
● Familiar with the following is advantageous:
● GO programming language
● Cloud-based infrastructure
● Messaging
● Distributed systems
==============================================================================
==
Senior Software Engineer - Hadoop
Shanghai, China
Ref#: 122251BR
Date published: 5-Mar-2014
Required:
* MS CS or equivalent required
* Strong development experience in Java and Linux environment.
* Fully competent in software product development in agile
environment, from establishment of requirements to systems QA and
post-delivery support
* Good verbal and written communication skills
Desirable:
* Experience in developing large-scale system/data processing
software highly desired.
* Experience with one scripting language - perl, python, ruby, etc
* Experience with design patterns, OO design methodologies
* Understanding of big data, cloud computing, scalable and high
performance environments
* Experience with Hadoop and ecosystem, distributed systems, HPC - a
big plus.
* Past experience working with globally distributed teams desirable
==============================================================================
==
Software Engineer - SourceOne
Shanghai, China
Ref#: 122451BR
Date published: 14-Apr-2014
EMC DPAD SourceOne seeks a software engineer to make things work.
What does DPAD SourceOne do?
Our DPAD(Data Protection&Availability Division) product portfolio consists of
a best-of-breed combination of backup and archive products, including EMC Data
Domain, the Number 1 deduplication storage system, and EMC Avamar, the Number
1 deduplication software and system. EMC has a commanding market lead in back
up and recovery. IDC's latest report on a purpose built backup appliances show
s EMC with 65 percent market share, 4x our nearest competitor. We are looking
for the best and brightest to join our team and help take us to the next level
in the backup, recovery and archive market. If you are looking for a work env
ironment that thrives on diverse perspectives and technological excellence, th
e EMC Data Protection & Availability Division is for you.
What do we need from you?
We are looking for Software Engineer to work in the SourceOne team in EMC DPAD
division, responsible for developing state of the art archiving, e-discovery
and search products. In your capacity, you will have an opportunity working wi
th world class architects, engineers to develop the cutting-edge technologies.
We promote a learning and innovative environment. This is a great opportunity
for highly-motivated individuals to advance to next level.
Qualifications and factors for success:
Under three years software development experience
Proficient program skill in C++ or C#, Ruby is a plus
Experience with UI skills like HTML, Javascript, CSS is a plus
124552Experience of enterprise level search framework is a big plus
Good English communication in paper and oral.
Hard working and good team player.
==============================================================================
==
Principal Software Engineer in Test - Mozy QE
Shanghai, China
Ref#: 121628BR
Date published: 14-Apr-2014
Principal Developer in Test (SDET)
EMC DPAD Mozy seeks a Principal Software Engineer in test to make things work.
What does DPAD Mozy do?
Our DPAD(Data Protection&Availability Division) product portfolio consists of
a best-of-breed combination of backup and archive products, including EMC Data
Domain, the Number 1 deduplication storage system, and EMC Avamar, the Number
1 deduplication software and system. EMC has a commanding market lead in back
up and recovery. IDC's latest report on a purpose built backup appliances show
s EMC with 65 percent market share, 4x our nearest competitor. We are looking
for the best and brightest to join our team and help take us to the next level
in the backup, recovery and archive market. If you are looking for a work env
ironment that thrives on diverse perspectives and technological excellence, th
e EMC Data Protection & Availability Division is for you.
Mozy is the industry leader in cloud based backup for enterprises and SMBs. We
hire only the best to join our innovative team—people who know how to work h
ard and have fun. Our ideal candidate must demonstrate solid QA people managem
ent experience/skills of a large team, will be responsible for the QA plan def
inition and execution, and will be accountable for execution decisions/trade-o
ffs made, testing results and quality. Experience with system development life
cycle (SDLC), extensive knowledge and work experience of test engineering met
hodologies are required. Must able to demonstrate direction setting and though
t leadership in the QA testing space.
Primary Responsibilities:
· Plan and execute white box and gray testing using defined methodologies for
manual and/or automated tests
· Write test plans and test cases based on requirements and technical specifi
cations
· Write tests in Python in a Linux environment
· Write tests in Ruby in a OS X or Windows environment
· Maintain tests and code in source control
· Isolate, reproduce and track bugs and verify bug fixes
· Analyze test results to verify functionality and recommend corrective actio
n in the case of failure
· Document tests in the form of test metric reports
· Own features or areas of the product and complete all aspects of the QA pro
cess on those areas
· Design and execute performance tests including benchmarking, stress and loa
d
· Work closely with developers and program managers on defect resolution
· Fully competent in the design, implementation, and maintenance of a test en
vironment, including necessary equipment, configuration, and software.
· Provide solutions for a wide range of complex problems. Independently deter
mines and develops approach to solutions, under only limited direction.
· Build and maintain testing tools
Job Qualifications:
BS in Computer Science, related degree or equivalent experience
Minimum six years of experience testing software, preferably in a cross platfo
rm environment (Windows, OSX, Linux)
Knowledge of the software development lifecycle, testing methodologies, QA ter
minology, processes and procedures
Experience working with a desktop client / web server environment
Experience with Windows desktop client applications
Experience logging/resolving defect issues using a tracking system
Experience with GIT source control
Proficient in Linux with experience in Debian preferred
Proficient in C or C++ and one or more scripting languages
Proficient in Ruby
Experience converting manual procedures to automated procedures
Experience writing automation tools
Ability to write clear and concise test cases
Superior written and oral English communication skills
Detail oriented, analytical, methodical, a systematic thinker, tactful and dip
lomatic
==============================================================================
==
Manager, Software QA Engineering
Shanghai, China
Ref#: 119794BR
Date published: 14-Apr-2014
EMC DPAD Mozy seeks a Software QA Manager to make things work.
Mozy is the industry leader in cloud based backup for enterprises and SMBs. We
hire only the best to join our innovative team—people who know how to work h
ard and have fun. Our ideal candidate must demonstrate solid QA people managem
ent experience/skills of a large team, will be responsible for the QA plan def
inition and execution, and will be accountable for execution decisions/trade-o
ffs made, testing results and quality. Experience with system development life
cycle (SDLC), extensive knowledge and work experience of test engineering met
hodologies are required. Must able to demonstrate direction setting and though
t leadership in the QA testing space.
Manage the Mozy Shanghai QA organization. Supervise a big team of QE engineers
and fulfill the major HR duties and roles such as preparation and delivery of
staff performance evaluations and career development activities, etc.
Work closely with upper management and US based managers to set accurate sched
ules, costs & resources; ensure high QA related deliveries against QA organiza
tion goals and objectives defined by upper management; meet commitments and co
ordinate cross-geo and multiple functional teams’ overall quality assurance a
ctivities;
Participate in definition, development and deployment of product quality assur
ance strategy, which include tools, frameworks, processes, and methodologies,
addressing all phases of product development.
Implement ongoing quality improvement processes via working closely with upper
management, US managers and teams.
Critical Hiring Criteria
BS or MS in computer Science or equiv. areas.
At least 3~5 years QA people management experiences and with 10+ direct report
s
Strong Mentoring/Coaching skills; Ability to lead, motivate and direct a highl
y talented and motivated QA workgroup
Deep and solid QA domain experience and knowledge including QA related process
es, tools, frameworks, automation, etc.; Proficiency in SDLC (software develop
ment life cycle).
Experience in large scale enterprise and/or cloud systems a big plus
Strong English communication (both verbal and written) skills and inter-person
skills
Ability and good track record in working with cross-geo and cross-time-zone te
ams
Ability to execute.
Results driven.
==============================================================================
==
Senior Performance Engineer - Java
Shanghai, China
Ref#: 121897BR
Date published: 5-Mar-2014
Position: Senior Performance Engineer in IIG Performance Team
Location: Shanghai
Department Description:
Within EMC’s Information Intelligence Group (IIG) Division, a customer-focuse
d Performance Team ensures that the next generation of content management prod
ucts (cloud-based) and the classic Documentum product suite operates in an eff
icient and optimal manner.
This team performs both downstream and upstream performance engineering activi
ties to ensure the product meets customer requirements in aspects of performan
ce, scalability, reliability and robustness.
Summary of the Position:
As a Performance engineer, you will be looking at all aspects of performance f
rom a holistic angle and provide analysis and recommendations with performance
and scalability in mind. The key responsibilities include, but not limited to
:
Participate in product or feature design review, provide recommendations or en
hancement from performance perspective.
Define performance plans; perform performance, scalability, stress and longevi
ty test.
Provide in-depth analysis for the performance issues identified. Trace down th
e performance issues in product code and provide code fix proposal.
Perform system-level performance tuning.
Perform large-scale benchmark and sizing according to typical customer usage s
cenario.
PoC, design and implement for internal development projects or external projec
ts co-owned with development team.
Report project status to management and key stakeholders.
Skills and Experience Required:
The candidate has a minimum of relevant technical work experience in the areas
below, including design/testing of distributed, fault-tolerant applications.
As part of the Performance Team, you have
Hands-on experience in Java, XML, JDBC, Perl, SQL and PL/SQL.
Knowledge of SQL Server and Oracle. Database Tuning is a plus.
Knowledge in JVM tuning and performance profiling for Java applications.
Experience with major J2EE Application Servers.
Strong Unix, Windows and VM skills required.
Proven analysis and troubleshooting skills.
Ability to communicate complex technical concepts clearly to peers and managem
ent.
Good oral and written English.
Interpersonal Competencies:
Excellent analytical and communication skills
Ability to thrive in a team-oriented, fast-changing environment
Flexible, adaptable, and able to manage multiple tasks in a dynamic, fast-pace
d environment
Self-motivated willing to learn quickly and work independently.
Works well with different teams across the organization
Participate as an active team member, lead by example
Work independently and without supervision or follow-up
Demonstrates an attitude of joint accountability for all aspects of projects,
whether or not directly assigned responsibilities of a project
Demonstrates respect, responsiveness and professionalism toward others while p
roviding superior service for internal teams and customers.
Education Requirements:
Bachelor’s degree (BS/CS; Master’s a plus)
==============================================================================
==
Senior Software Engineer - Java
Shanghai, China
Ref#: 121905BR
Senior Software Engineer
Accelerate your career as you help reinvent the value and impact of informatio
n for business everywhere. At EMC, we are leading customers on their journey t
o cloud computing by enabling them to store, manage, protect and analyze their
information assets in a more agile, trusted and cost-effective way. If you ar
e passionate about technology and want to be part of the information managemen
t revolution, join more than 50,000+ EMCers around the world who are leading t
he journey to the cloud.
Information is at the heart of business and it is growing not only in volume,
but in complexity as new media types emerge and mobile and social applications
evolve. In addition, the IT infrastructure to support information management
is changing just as rapidly. EMCs Information Intelligence Group provides inte
lligent capture, content management, case management, customer communications
and governance software and services that solve even the most complex informat
ion challenges organizations face today from information compliance and govern
ance to streamlining mission critical business processes, to the emerging worl
d of big data, on premise or in the cloud.
Job Responsibilities:
· Provides technical expertise by independently determining and developing ap
proaches to solutions for a wide range of complex software engineering problem
s. Assignments may include new products as well as upgrades, and enhancements
or fixes to existing products.
· Accountable for delivery of subsystem, anticipates issues and addresses pro
actively
· Develops new software engineering methods or processes, re-evaluate existin
g processes
· Contributes to the development and achievement of organizational goals and
objectives
· Represents the organization on project teams and may perform technical proj
ect leadership roles
· Sphere of influence is likely to extend outside of work group or department
· Writes high level design specs, unit test plans and/or integration test pla
ns
· Analyze and code complex modules, define data structures, and specify test
tools
· Duties may include research, evaluation, development and application of new
process and methods into products. Sphere of influence is likely to extend ou
tside of work group or department
· Understands and adheres to cost/delivery/quality targets established during
the program design phase
· Works effectively with cross-functional and/or global teams, readily shares
information with others.
Required:
· Strong written and verbal communication skills.
· Experience with design patterns, OO design methodologies and hands-on exper
ience in Java/J2EE/Spring
· Experience with XML related Java technologies, such as Xpath, XSLT, Xquery,
DOM/SAX.
· Strong technical skills in web services such as SOAP, REST and XML technolo
gies
· Experience with the entire software development lifecycle, from establishme
nt of requirements to systems QA and post-delivery support.
· Understand common algorithms and toolkits.
Desirable:
· Experience with other development & scripting languages besides Java (E.g.
Perl, Python, Groovy).
· Experience with full-text search fundamental technologies such as Apache Lu
cence/Solr or other relevant libraries
· Experience with complex front-end application development framework
· Proven collaboration skills in highly technical engineering teams.
· Outstanding problem solving skill
· BS or MS in Computer Science, Software Engineering or equivalent.
· 3+ years software development experience.
The EMC China Center of Excellence (COE) was founded in July 2006. It has grow
n quickly with locations in Shanghai, Beijing and Chengdu. Its key objectives
are to provide advanced software and hardware development and quality assuranc
e for EMC business operations, as well as to supply world-class products and s
ervices for customers worldwide. Since its foundation inception, the EMC China
COE has been positioned as the source of innovation for EMC's information inf
rastructure. It consists of six functions; the EMC Storage Technology R&D Hub,
Cloud Computing R&D Hub, Information Management R&D Hub, EMC Labs China, Glob
al Solution Center and Global Technical Services Center. Joining EMC, you are
joining one of the fastest growing leading IT company. Joining EMC China cente
r of excellence, you are joining one of the fastest growth centers of EMC. EMC
offers you tremendous opportunities to grow your career, work with global tal
ents in passion and be a part of the Cloud/Big Data innovation. To know more d
etails on EMC China COE, please visit http://china.emc.com/microsites/wheretalentlives/
When you choose EMC, you join a diverse world of innovative thought leaders. A
t our core is a commitment to workplace diversity, the sustainability of our p
lanet, and community corporate involvement. We offer highly competitive salari
es, bonus programs, world-class benefits, and unparalleled growth and developm
ent opportunities-all to create a compelling and rewarding work environment.
==============================================================================
==
Principal Software Engineer - Java
Shanghai, China
Ref#: 121903BR
Principal Software Engineer
Accelerate your career as you help reinvent the value and impact of informatio
n for business everywhere. At EMC, we are leading customers on their journey t
o cloud computing by enabling them to store, manage, protect and analyze their
information assets in a more agile, trusted and cost-effective way. If you ar
e passionate about technology and want to be part of the information managemen
t revolution, join more than 50,000+ EMCers around the world who are leading t
he journey to the cloud.
Information is at the heart of business and it is growing not only in volume,
but in complexity as new media types emerge and mobile and social applications
evolve. In addition, the IT infrastructure to support information management
is changing just as rapidly. EMCs Information Intelligence Group provides inte
lligent capture, content management, case management, customer communications
and governance software and services that solve even the most complex informat
ion challenges organizations face today from information compliance and govern
ance to streamlining mission critical business processes, to the emerging worl
d of big data, on premise or in the cloud.
Job Responsibilities:
· Provides technical expertise in developing solutions to complex software en
gineering problems, which require frequent use of ingenuity and creativity. Pr
ovides work leadership to others. Interfaces with senior management to provide
and obtain information and to build onsensus regarding project direction.
· Collaborates well with other engineers and other engineering groups, volunt
arily shares information
· Offers proposed design changes/suggestions to processes and products, exert
s significant latitude in determining objectives of an assignment
· May be accountable for overall product and/or serve as a customer advocate,
may represent organization as principal customer contact
· Interacts cross functionally on matters that require coordination across fu
nctional/organizational lines
· Significant contributor to organizational goals and objectives
· Writes functional detailed design specs as well as responding to requiremen
t documents and system level test plans
· Exercises considerable latitude in determining technical objectives, withou
t appreciable direction
· Understands and adheres to cost/delivery/quality targets established during
the program design phase
· Works effectively with cross-functional and/or global teams, readily shares
information with others.
Required:
· Strong written and verbal communication skills, including presentation skil
ls.
· Experience with service oriented architecture principles and design.
· Experience with design patterns, OO design methodologies and hands-on exper
ience in Java or C++
· Fully competent in the entire software development lifecycle, from establis
hment of requirements to systems QA and post-delivery support.
· Proficient in common algorithms and profiling toolkits.
· Strong technical skills in web services such as SOAP, REST and XML technolo
gies
Desirable:
· Experience with more than one variety of development & scripting languages
(E.g. C/C++, Java, Perl, Python).
· Experience with Apache Lucence/Solr or other full-featured text search libr
aries
· Experience with cloud computing platform or cloud application framework
· Proven collaboration skills in highly technical engineering teams.
· Outstanding problem solving skill
· BS or MS in Computer Science, Software Engineering or equivalent.
· 7+ years software development experience.
The EMC China Center of Excellence (COE) was founded in July 2006. It has grow
n quickly with locations in Shanghai, Beijing and Chengdu. Its key objectives
are to provide advanced software and hardware development and quality assuranc
e for EMC business operations, as well as to supply world-class products and s
ervices for customers worldwide. Since its foundation inception, the EMC China
COE has been positioned as the source of innovation for EMC's information inf
rastructure. It consists of six functions; the EMC Storage Technology R&D Hub,
Cloud Computing R&D Hub, Information Management R&D Hub, EMC Labs China, Glob
al Solution Center and Global Technical Services Center. Joining EMC, you are
joining one of the fastest growing leading IT company. Joining EMC China cente
r of excellence, you are joining one of the fastest growth centers of EMC. EMC
offers you tremendous opportunities to grow your career, work with global tal
ents in passion and be a part of the Cloud/Big Data innovation. To know more d
etails on EMC China COE, please visit http://china.emc.com/microsites/wheretalentlives/
When you choose EMC, you join a diverse world of innovative thought leaders. A
t our core is a commitment to workplace diversity, the sustainability of our p
lanet, and community corporate involvement. We offer highly competitive salari
es, bonus programs, world-class benefits, and unparalleled growth and developm
ent opportunities-all to create a compelling and rewarding work environment.
==============================================================================
==
Global Associate Service Program - Technical Support Engineer I
Shanghai, China
Ref#: TBD
Date published: 11-Apr-2014
Technical Support Engineer
The Global Services Associate Program (GSAP) hires candidates locally and trai
ns them centrally. Our Associates are developed through a structured program t
hat combines intensive training and on-the-job mentored experience. This inten
sive role based-training includes an introduction to the storage industry, bes
t practices and methodologies and the EMC way of doing business. For technical
associates, training includes hands-on work with EMC products and platforms,
operating systems and storage infrastructure tools. Associates will also recei
ve the foundation necessary to achieve technical certifications (EMC and Non-E
MC).
General Summary:
This role provides technical support to field support personnel and EMC custom
ers and EMC distributors. Develops resolutions to problems of limited scope an
d follows standard practices and procedures. Records and updates customer call
s on Customer Service Call Tracking Databases, in a timely and accurate manner
. Use defined protocols and independent judgment to properly escalate more com
plex issues to more experienced staff in order to resolve customer issues in t
he most expedient manner possible. Works closely with the customer to resolve
technical issues on various information systems and information storage platfo
rms. These issues can include any or all of the following components: Operatin
g Systems (UNIX, Windows, and/or MVS), Networking (Ethernet, Fibre Channel, iS
CSI), Storage Area Networks, Network Attached Storage, and Databases – relati
onal and hierarchical. Redirects or provides necessary follow-up with customer
s and Customer Service Management to ensure issue is satisfactorily resolved.
Principal Duties and Responsibilities:
•Provides basic technical support to internal, domestic and internationa
l EMC customers within the call center.
•Works as part of a team ensuring smooth transitions for customer and fi
eld reported software issues. •Responsible for sharing all acquired know
ledge concerning problem resolution with field, and other departments as appro
priate. Contributes to centralized problem identification and resolution datab
ase.
•Monitors and tracks all software service calls, provides call status up
dates at regular intervals and communicates status to customers using Customer
Service Call Tracking Databases.
•Represents EMC in a professional manner to the customer and EMC field p
ersonnel at all times.
•Performs other related duties as assigned.
Skills and Education:
•Incumbent should possess a basic, working knowledge of major operating
system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may
also require a working knowledge of MVS.
•Computer systems – Prefer knowledge of CPU, memory, busses, I/O, devic
e drivers, buffering, job scheduling, virtual memory, file systems and file sy
stem structure
•Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping,
flow control, naming, routing/traffic
•Databases – Prefer knowledge of relational and hierarchal, design, fil
e system organization and indexing
•Understanding of Storage industry (Storage management, Storage Architec
ture, Business Continuity)
•Incumbent should possess solid organizational, interpersonal, communica
tion, telephone and presentations skills.
•Incumbent should demonstrate the ability to assess and respond appropri
ately to customer issues in a professional manner.
•Incumbent should possess systematic thinking skills, including the unde
rstanding of architectures and interconnectivity
•Incumbent should demonstrate the ability to think critically and effici
ently troubleshoot problems/issues
•Education Required: Associate’s Degree (Technical)
•Experience Required: 0-2 Years
•Physical Requirements: No
==============================================================================
==
--
....................................
※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 60.55.9.172]
标 题: 【EMC上海】内推 有最新更新
发信站: 饮水思源 (2014年04月26日00:48:52 星期六)
请将英文简历(doc或pdf)发送至allen.wu@emc.com, 邮件标题格式：
EMCJOB_YourName_Ref#_JobTitle
Ref#就是职位信息中的Requisition ID/ref#/REF#
请一定要注意工作经验和工作年限要求.
各个职位简要信息如下：
==============================================================================
==
Requisition ID: 125355
Job Title/Grade: Senior Software Engineer
Team: EMSD - TCE
Key Skill Requirements:
3+ years industry experience in software development;
Good programming experience with C++;
Strong software trouble shooting and problem solving capability;
Good communication skill in both English and Mandarin;
Knowledge /experience on storage would be big plus
==============================================================================
==
Requisition ID: 125377
Job Title/Grade: Senior Software Engineer – Storage Escalation
Team: EMSD - EE
Key Skill Requirements:
3+ years relevant industry experience in software development or cust
omer support;
Knowledge /experience on storage or network is mandatory
Strong software trouble shooting and problem solving capability;
Good communication skill in both English and Mandarin;
==============================================================================
==
Requisition ID: 125369
Job Title/Grade: Principal Software Engineer – Storage Escalation
Team: EMSD - EE
Key Skill Requirements:
6+ years relevant industry experience in software development or cust
omer support;
Knowledge /experience on storage or network is mandatory
Strong software trouble shooting and problem solving capability;
Good communication skill in both English and Mandarin;
==============================================================================
==
Requisition ID: 123370BR
Job Title/Grade: Customer Support Manager II
Team: CS
Key Skill Requirements:
- 8 year working experience with account management and project management
- Fluent English
- Strong interpersonal skills
- Strong sense of urgency
==============================================================================
==
Requisition ID: 124918BR
Job Title/Grade: Technical Support Engineer IV
Team: Isilon
Key Skill Requirements: o 8+ years working experience
o Fluent English
o Strong communication skills
o Be master in Linux/Unix or AD or Filesystem
==============================================================================
==
Requisition ID: 122320BR
Job Title/Grade: Princ Program/Proj Mgr NonTech
Team: COE G&I
Key Skill Requirements:
• 6+ years in program management;
• Ability to work effectively with senior management and virtual teams;
• Strong collaboration skill and communication skill
==============================================================================
==
Requisition ID: 125595
Job Title/Grade: Sr Hardware Engineer
Team: GHE-thermal
Key Skill Requirements:
5+ years working experience in thermal design and system design
Rich project and program management experience
Familiar with Intel Architecture
Good English communication skills
==============================================================================
==
Requisition ID: 124552
Job Title/Grade: Customer Service Reps
Team: Pivotal – Customer Service
Key Skill Requirements:
2-3 years working experience on customer services ;
Excellent communication skill in both English and Mandarin is must;
Good communication skill in Korean or Japanese would be a very big pl
us;(2 HC:1 for Korean speaker; 1 for Japanese speaker)
Willingness to handle technical issue;
Learning passion on technology;
==============================================================================
==
Requisition ID: 121623
Job Title/Grade: Principal/Senior SW Escalation Engineer- Hadoop
Team: Pivotal – Customer Service
Key Skill Requirements:
Strong analytical, troubleshooting, and problem solving skills;
3+ years industry experience in software development, developer suppo
rt or similar working discipline;
Good programming experience with Java, distributed system;
Prefer Hadoop hands-on experience
Good communication skill in both English and Mandarin;.
==============================================================================
==
Requisition ID: 122251
Job Title/Grade: Senior Software Engineer
Team: Pivotal – Hadoop Dev
Key Skill Requirements:
3+ years industry experience in software development;
Good programming experience with C++/Java;
Strong knowledge/experience on Hadoop eco-system/distributed computer
would be a very big plus;
Good communication skill in both English and Mandarin;
Education background from reputable university
==============================================================================
==
Requisition ID: 122451BR
Job Title/Grade: Software Engineer
Key Skill Requirements:
• 1-3 years working experience in software development
• Good coding skill in Windows C++/C#/.Net
• Good education background from reputable university
• Good working attitude and strong interest in SW development
==============================================================================
==
Requisition ID: 121628BR
Job Title/Grade: Principal Software Engineer in Test
Requirements:
• 6+ years’ experience in testing software, preferably in a cross plat
form environment (Windows, OSX, Linux) and application level
• Deep and solid QA/testing function domain experience;
• Proficient in C or C++ and one or more scripting languages;
==============================================================================
==
Requisition ID: 119794BR
Job Title/Grade: Manager, Software QA Engineering
Key Skill Requirements:
• At least 3~5 years QA people management experiences and with 10+ direc
t reports;
• Deep and solid QA domain experience;
• Experience in large scale enterprise and/or cloud systems a big plus;
• Strong English communication skills & inter-person skills;
• Ability and good track record in working with cross-geo and cross-time
-zone teams
==============================================================================
==
Requisition ID: 121897
Job Title/Grade: Senior SW Performance Engineer
Team: IIG – Performance Engineering
Key Skill Requirements:
3+ years industry experience in software development;
Good programming experience with Java, Web services;
Solid knowledge/ experience in software performance engineering, perf
ormance tuning;
Good communication skill in both English and Mandarin
==============================================================================
==
Requisition ID: 121905
Job Title/Grade: Senior Software Engineer
Team: IIG – xPlore - Dev
Key Skill Requirements:
3+ years industry experience in software development
Good programming experience with Java, Web services;
Good communication skill in both English and Mandarin;
==============================================================================
==
Requisition ID: 121903
Job Title/Grade: Princial Software Engineer
Team: IIG – xPlore - Dev
Key Skill Requirements:
6+ years industry experience in software development
Good programming experience with Java, Web services;
Good communication skill in both English and Mandarin;
==============================================================================
==
Associate Technical Support Engineer
Requisition ID: TBD
Key Skill Requirements:
• Candidate with 0-18 months working experience
• Fluent English
• Associate’s Degree (Technical)
• Good Communication Skills
==============================================================================
==
各个职位详细信息如下：
==============================================================================
==
Senior Software Engineer - C++
Shanghai, China
Ref#: 125355BR
Date published: 24-Apr-2014
EMC EMSD seeks a well performed engineer to make things work.
The Enterprise and Midrange System Division (EMSD) in EMC produces the best in
class enterprise storage systems such as VMax and VNX. The VNX TCE Engineerin
g Unisphere team in EMSD is a high performing development team that serves as
the portal for customer support into development for EMC Unisphere storage man
agement product. It is a collaborative environment spread across multiple site
s in USA, China, India and Russia with experts from various functional areas w
orking together to deliver the best customer experience and to ensure high ava
ilability and high quality of our systems. The team is responsible for develop
ing service packs, hotfixes, and new features in the cutting-edge product. The
team also constantly seeks to innovate and make our systems smarter through b
uilt-in diagnostics and enhanced processes. The TCE Engineering Unisphere team
is currently seeking a senior software engineer with the following profile to
join them.
What do we need from you?
Are you the “Sherlock Holmes” that gets excited about challenging situations
and solving complex problems? Are you seeking to become a system level expert
on enterprise storage systems and related technologies that are at the heart
of the current big wave - Cloud Computing, Big Data and Software Defined DataC
enter? Here is your opportunity to be a part of a team responsible for analyzi
ng, debugging and solving complex software issues and delivering high quality
product including new product release, service packs and hot-fixes for Storage
environments.
Here’s the list of your responsibilities:
l Be accountable for assigned feature, or serve as a customer advocate, may re
present organization as customer contact
l Provide technical expertise in finding the root cause and developing solutio
ns to complex software problems, which require frequent use of ingenuity and c
reativity.
l Propose design changes/suggestions to processes and products, exerts signifi
cant latitude in determining objectives of an assignment
l Writes functional specs and design specs as well as responding to requiremen
t documents and system level test plans
l Understands and adheres to cost/delivery/quality targets
l Collaborates well with other engineers and other engineering groups, works e
ffectively with cross-functional and/or global teams, and readily shares infor
mation with others.
Qualifications and factors for success:
l BS/MS in Computer Science (or related field).
l Good English communication in paper and oral.
l 3+ years of software development experiences.
l Must demonstrate strong problem solving skills in a multi-threaded and multi
-language environment on Linux
l Must have hands-on Object Oriented Design and Programming experience using C
++, and experiences with Java is a plus
l Must have good understanding of software development life cycle and processe
s.
l Must be able to work independently with minimal supervision in a collaborati
ve/cross-functional environment.
l Background in Storage, experiences in scripting languages like Perl or Pytho
n, working knowledge in XML, Apache web server, GDB, Java Spring and REST is a
plus. Adobe Flex experiences is also a plus.
l Last but not least – passionate about delivering high quality products and
experiences to our customers.
==============================================================================
==
Senior Storage Escalation Engineer
Shanghai, China
Ref#: 125377BR
Date published: 25-Apr-2014
EMC Enterprise and Mid-range Systems Division (EMSD) seeks excellent candidate
s to fill our senior Escalation Engineer role.
What does EMC Enterprise and Mid-range Systems Division do? The EMC Enterprise
and Mid-range Systems Division (EMSD) is the worldwide market leader for ente
rprise storage. These solutions increase performance, efficiency, and business
agility, helping customers accelerate their IT transformation to meet the new
demands of virtualization and the cloud. Our product portfolio includes the a
ward-winning EMC VMAX, VNX, and VNXe systems, as well as a rich portfolio of s
torage management and protection software. Bring your skills, experience and p
assion to be part of a global team that is defining the future of information
technology in the hottest areas. EMSD offers a fast-paced, challenging, and re
warding environment that embraces diversity, encourages personal and professio
nal growth, fosters teamwork, and rewards results. Join the global >3500-perso
n team today!..
What do we need from you?
Our Escalation Engineer works under limited direction and within general pract
ices providing technical expertise by independently developing and applying so
lutions and recovery for a wide range of complex software engineering problems
. To be successful the individual must understand company goals, practices, an
d product strategies. Resolving a variety of customer problems will require so
und technical knowledge, excellent customer communication skills, and applicat
ion of good judgment and creativity. Assignments may include new products as w
ell as upgrades and enhancements, or fixes to existing products.
What’s a typical day look like?
• Provide in-depth technical expertise to the EMC VNX, VNXe, and other E
MSD product lines
• Provide 7X24 escalation support for EMC Global Services Technical Supp
ort team
• Interface with corporate, field customer service organization and cust
omers in order to provide engineering support for the worldwide installation b
ase.
• Produce conclusive root cause analysis for bugs/issues found in the fi
eld
• Contribute to technical knowledge base through publishing technical su
pport documentation and/or providing training sessions.
• Become the hands-on technical expert for one or more assigned product
/ technology areas
• Perform core dump analysis using GNU tools.
• Responsible for release management of existing code and reviewing tech
nical requests/issues from Development Verification Test or Customer Service
• Manage meetings with developers and DVT and interface with customer se
rvice on specific customer issues
• Analyze specific customer problems and review Remedy
Qualifications and factors for success:
• Strong English verbal and written communication skills
• Excellent interpersonal and presentation skills
• Ability to multi-task and work in a team environment
• Available to work at early shift or weekend.
• BS/MS in CS, EE or in a related discipline and 2+ years of working exp
erience.
• Require strong knowledge on network and minimum of one year current te
chnical experience with TCP/IP or SAN networking.
• Experience with EMC VNX or any other NAS/SAN product a plus
• Advanced technical skills with experience with at least one of the fol
lowing operating systems: VMWare, Hyper-V, Sun Solaris, IBM AIX, HP-UX, and Li
nux.
• Knowledge of Microsoft Windows server environment
• Highly experienced on C/C++ programming and UNIX shell/Perl/Python/PHP
scripting, coding experience in NAS and SAN environment is a plus
• Prior experience as a Technical Support Engineer or Escalation Enginee
r a plus
==============================================================================
==
Principal Storage Escalation Engineer
Shanghai, China
Ref#: 125369BR
Date published: 25-Apr-2014
EMC Enterprise and Mid-range Systems Division (EMSD) seeks excellent candidate
s to fill our Principle Escalation Engineer role.
What does EMC Enterprise and Mid-range Systems Division do? The EMC Enterprise
and Mid-range Systems Division (EMSD) is the worldwide market leader for ente
rprise storage. These solutions increase performance, efficiency, and business
agility, helping customers accelerate their IT transformation to meet the new
demands of virtualization and the cloud. Our product portfolio includes the a
ward-winning EMC VMAX, VNX, and VNXe systems, as well as a rich portfolio of s
torage management and protection software. Bring your skills, experience and p
assion to be part of a global team that is defining the future of information
technology in the hottest areas. EMSD offers a fast-paced, challenging, and re
warding environment that embraces diversity, encourages personal and professio
nal growth, fosters teamwork, and rewards results. Join the global >3500-perso
n team today!..
What do we need from you?
Our Escalation Engineer works under limited direction and within general pract
ices providing technical expertise by independently developing and applying so
lutions and recovery for a wide range of complex software engineering problems
. To be successful the individual must understand company goals, practices, an
d product strategies. Resolving a variety of customer problems will require so
und technical knowledge, excellent customer communication skills, and applicat
ion of good judgment and creativity. Assignments may include new products as w
ell as upgrades and enhancements, or fixes to existing products.
What’s a typical day look like?
• Provide in-depth technical expertise to the EMC VNX, VNXe, and other E
MSD VNX product lines.
• Provide 7X24 escalation support for EMC Global Services Technical Supp
ort team.
• Interface with corporate, field customer service organization and cust
omers in order to provide engineering support for the worldwide installation b
ase.
• Produce conclusive root cause analysis for bugs/issues found in the fi
eld.
• Contribute to technical knowledge base through publishing technical su
pport documentation and/or providing training sessions.
• Become the hands-on technical expert for one or more assigned product
/ technology areas
• Perform core dump analysis using GNU tools.
• Work closely with development on contents of release.
• Responsible for release management of existing code and reviewing tech
nical requests/issues from Development Verification Test or Customer Service.
• Manage meetings with developers and DVT and interface with customer se
rvice on specific customer issues
• Analyze specific customer problems and review Remedy
• Work effectively with cross-functional and/or global teams, Be ready t
o share information with others.
• Assist manager to improve team technical expertise areas.
Qualifications and factors for success:
• Strong English verbal and written communication skills
• Ability to multi-task and work in a team environment
• Excellent interpersonal and presentation skills
• Available to work at early shift or weekend
• BS/MS in CS, EE or in a related discipline and 8+ years of working exp
erience.
• Require strong knowledge on network and minimum of three years current
technical experience with TCP/IP or SAN networking.
• Experience with EMC VNX or any other NAS/SAN products.
• Advanced technical skills with experience with at least one of the fol
lowing operating systems: VMWare, Hyper-V, Sun Solaris, IBM AIX, HP-UX, and Li
nux.
• Knowledge of Microsoft Windows server environment.
• Highly experienced on C/C++ programming and UNIX shell/Perl/Python/PHP
scripting, coding experience in NAS and SAN environment is a plus.
• Prior experience as a Technical Support Engineer or Escalation Enginee
r a plus
==============================================================================
==
Customer Support Manager II - CS
Shanghai, China
Ref#: 123370BR
Date published: 24-Apr-2014
Title: Customer Service Manager
Job Level: P4
EMC Customer Service Center seeks a well performed Technical Support Engineer
to make things work.
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built
and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ire
land; Tokyo, Japan; and Sydney, Australia. It aims to address customer density
, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth
and product abundant, we cover different EMC product lines and provide multipl
e-languages technical support, including English, Korean, Japan and Mandarin.
Job Discription
·Provides focus with EMC for all service issues to our internal and external
customers. Acts as EMC''s ambassador/laision to the customer and as the custom
er''s representative within EMC. Applies technical knowledge of EMC products i
n order to resolve complex customer issues by coordinating the technical suppo
rt between the Field and Corporate Technical Support and Engineering. Interfac
es with Senior Management, Engineering, Sales, Service Delivery, Customer Serv
ice and end customers to resolve business, and technical issues on all product
s and services.
·Coordinates activities with Account Personnel from Sales, System Engineering
, Service Delivery and Customer Service to ensure all customer needs are met.
Acts as point of escalation for complex technical and political Customer Servi
ce issues relating to assigned region or country, and is responsible for ensur
ing follow up and fault resolution. Coordinates all aspects of ongoing service
issues, technical assistance and direction to customers regarding EMC product
s.
·Identifies and facilitates the route of all technical queries and problem re
solution from the customer / field to Corporate Technical Support and Engineer
ing. Advises EMC senior management of any developments and action plans. Gener
ates support plans to resolve complex service related problems.
·Integrates customer and EMC business requirements with technical requirement
s to determine best course of action when resolving customer issue. Enables sa
les by positioning solutions to protect EMC product image while identifying sa
les opportunities. Gather customer intelligence on sensitivities and expectati
ons.
·Analyzes customer technical problems with respect to business, operational a
nd financial areas of customer service and has responsibility for making decis
ions relating to these issues. Controls and directs internal resources in term
s of setting time requirements and expectations.
·Ensures suitable level of service personnel and activity during problem reso
lution at all locations. Prepares and presents key business issues to senior m
anagement to build consensus regarding project direction.
·Interfaces with customer on behalf of senior management via customer meeting
s and written communication. Responsible for acting as EMC CS Laision for cust
omer visits to the Executive Briefing Center.
·Travel to customer sites and EMC offices as required. Performs other duties
as required. Will likely be called upon during off-hours to become actively in
volved in resolving a customer issue. EMC Proven Professional Certification de
sired.
·Required to chair meetings with Internal and External customers as needed.
Critical Competencies for this Role
·Advanced Customer Service skills.
·Strong Leadership and Organizational skills.
·Ability to work independently.
·Ability to innovate and think "outside the box".
·Ability to motivate others.
·Strong Communication skills in both Chinese and English
·Presentation skills.
·Interpersonal skills.
·Sense of urgency.
· Results oriented.
==============================================================================
==
Principal Technical Support Engineer - Isilon
Shanghai, China
Ref#: 124918BR
Date published: 24-Apr-2014
Job Title: Technical Support Engineer IV
Job Level: P4
EMC Customer Service Center seeks a well performed Technical Support Engineer
to make things work.
What does Customer Service Center do?
EMC support delivery model are Global Customer Service Centers. We have built
and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ire
land; Tokyo, Japan; and Sydney, Australia. It aims to address customer density
, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth
and product abundant, we cover different EMC product lines and provide multipl
e-languages technical support, including English, Korean, Japan and Mandarin.
What do we need from you?
· Deliver a professional technical service to our customers
· Constantly help EMC achieve business goal
· Commit to help customers by quickly and effectively isolation technical iss
ues.
What’s a typical day look like?
Applies advanced technical expertise using standard operating and diagnostic p
rotocols to resolve standard to highly complex system level issues. Identifies
, documents, and escalates customer issues to senior resources.
Effectively communicates procedural and technical issues to internal and exter
nal customers in a fast paced and customer critical environment. Maintains a "
closed-loop" communication style assuring all appropriate individuals are noti
fied of ongoing issues and problem resolution status. Responsible for sharing
all acquired knowledge concerning problem resolution. . Contributes to central
ized problem identification and resolution database may provide senior or expe
rt level tasks similar to Engineering for assigned products or skills.
Uses judgment, creativity and sound technical knowledge to obtain and recommen
d solutions. Identifies, documents and reports design, reliability and mainten
ance issues. Gains support and commitment from others and mobilizes people to
take action. Understands and leverages EMC's technical communication structure
. Sphere of influence extends well outside of the department.
Leads efforts in facilitating problem recreation and failure analysis of syste
ms level issues. Recommends and utilizes a wide variety of test equipment, dia
gnostic tools and techniques used in problem resolution. May provide documenta
tion and direct feedback to Field Technical Specialists, Account Managers, Sal
es and other EMC Technical Support co-workers as appropriate.
Monitors and tracks all service calls, provides call status updates at regular
intervals and communicates status to customers using Call Tracking Databases.
Validates technical information and issues early warnings and disseminates in
formation as needed. Makes a recommendation to higher level technical support
engineers or management for improving processes, standards and strategies. Reg
ularly submits content to the knowledge database.
Expected Behaviors/Competencies:
•Utilized as global coach/mentor across the globe •Create/develop
How-To Videos •On the fly customer assigmenents •Represent EMC and
acts as EMC technology advocate •Utilized as the expert and plan with t
he management team engineers IDPs •Engineering interface and Facilitatin
g ad-hoc training with Engineering teams •Fosters cross-functional and c
ollaboration initiatives with Engineering/Product Management teams (Local/Glob
al) •Product enhancements discussions with Engineering teams - Works clo
sely with Engineering team on Bug /Hot Fixes/Releases •Collaborate with
Pre-sales & Implementation teams •Knowledge transfer/Cross Product skill
s on emerging technologies across CSS •Builds Technical bench for functi
on •Mentoring 53A/Coach/SMEs •Contributes new ideas, perspectives,
and suggestions to innovate existing or emerging practices •Customer Se
rvice skill •Ability to work in a team environment •Communication
skills •Detail oriented •Analytical ability •Interpersonal s
kills
Technical Skillset:
•Bachelors Degree (Technical) •Advanced AD/SMB or Unix File system
/Performance tuning skills•EMC Proven Professional Certification on rele
vant and associated (or other business unit products) •Monitoring and Sh
adowing / Troubleshooting and Problem-Solving Methodology •General Produ
ct Training related to responsibilities / JIRA / CDK and SDK /advanced databas
e, operating system / Information Storage / DCTM (Documentum) •SME Train
ing •Vmware Specialist Track •Proven Professional Expert Track
226;Knowledgeable in current practices and future trends affecting functional
area (NPI/Pre-Release) •Knowledge/experience of 3rd party products. R
26;Considered a Product Coach (Globally) •Industry Expert Level Certific
ations (CCIE)
Experience Level:
· 6-8 relevant experience (with minimum 3 years in the product)
==============================================================================
==
Principal, Program Mgmt (Non-Technical)
Shanghai, China
Ref#: 122320BR
Date published: 23-Apr-2014
GENERAL SUMMARY
Provides leadership to cross functional teams in the development and implement
ation of multiple complex projects or large scale programs and initiatives. En
sures projects/programs and initiatives are completed in line with organizatio
nal long-term goals and objectives. Oversees and directs work of cross functio
nal team members, advising team on projects, tasks, timelines, deliverables an
d operations. Communicates project/program status, issues, results and busines
s impact to local and senior management. Maintains awareness of industry trend
s, business conditions and internal processes and practices to ensure success
of projects/programs.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provides cross functional leadership on large scale programs or multiple compl
ex projects that affect organizational long-term goals and objectives. Provide
s work direction, training and development of team members. May oversee multip
le teams. Identifies and allocates resources as necessary to ensure project/pr
ogram deliverables are met.
Develops, defines and leads execution of program. Oversees project/program goa
ls and prioritization setting. Evaluates and recommends techniques and practic
es that ensure goal achievement. Resolves complex problems, anticipates change
and redirects efforts as necessary.
Communicates program status, program readiness, and business issues and risks
across organization and to management, including sr management and executives.
Creates and prepares documentation, reporting and metrics.
Influences and manages continuous improvement of project/program process, prac
tices and initiatives.
Maintains awareness of industry trends, business conditions and internal proce
sses and practices to meet project/program delivery requirements.
Perform additional duties as required.
SKILLS
Strong working knowledge of Microsoft Office products.
Communication skills.
Time management skills.
Leadership Skills.
Problem solving skills.
Presentation skills.
Ability to work in a team environment.
Education Required:
· BS or MS degree;
· 6+ years in program management
==============================================================================
==
Sr Hardware Engineer(thermal)-GHE
Shanghai, China
Ref#: 125595BR
Date published: 18-Apr-2014
EMC GHE seeks a well-performed senior thermal engineer to make things work.
GENERAL SUMMARY:
Working under minimal direction, this engineer is required to design and analy
ze thermal solutions for systems. Conduct feasibility studies and test new and
modified designs. Direct support personnel in the preparation of detailed des
ign, design modeling tools (Flotherm CFD or Icepak, SolidWorks) and correlate
empirical physical lab modeling. Duties may include research, evaluation, deve
lopment, and application of new processes and methods into products. The candi
date is expected to be an experienced and highly motivated individual, who wil
l be regarded as a technical leader and champion for the thermal system develo
pment activities. Beside strong technical skills, the candidate must exhibit g
ood teamwork and communication skills that allow efficient interactions betwee
n design team peers, as well as cross-functional associates.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Exercises considerable latitude, without appreciable direction, in determining
technical objectives, and meeting program deliverables. Identifies and champi
ons design changes, suggests processes that will improve quality, reliability,
functionality and improve time-to-market design cycle. Will interface with OD
M/JDM/CM supplier community and make recommendations on supply base. Will perf
orm competitive assessments and analysis as necessary. Will be a significant c
ontributor to the organizational goals and objectives of assigned programs. Wi
ll be expected to set standards and achieve cost targets for products through
proper design choices, component selection and/or supplier selection. Collabor
ates across all engineering disciplines (hardware, software, power and mechani
cal) to ensure product requirements are being implemented to meet program goal
s.
OVERALL SKILLS:
Project management skills. Understanding of the business environment. Ability
to lead, motivate and direct a workgroup. Ability to work in a team environmen
t. Communication skills. Presentation skills. Ability to influence others to a
chieve results.
SPECIFIC SKILLS:
The candidate must have strong thermal skills, Detailed knowledge system and c
omponent level thermal analysis, good acoustic technology, proficiency with la
boratory equipment, air chambers, data recorders, and other system-level measu
rement systems. A strong background in storage sub-systems components such as
disk drives and experience with high availability designs.
•Flotherm Skill
•Familiar with Intel Architecture
•Knowledge on heatsink manufacture, technical and advanced cooling metho
ds in industry
•Project management skills.
•Cross-Functional skill.
•Ability to set up the system for thermal test and measurement
•General knowledge in hardware, software and/or operating systems enviro
nments.
•General knowledge and application of engineering concepts.
•Communication skills.
•Understanding of business environment.
EXPERIENCE:
6 years minimum, with broad experience in high availability, high reliability
mechanical enclosures and system design. Understanding of the various topologi
es and thermal design solutions common to the technology, and a proven ability
to apply them correctly during a development cycle. Requires a strong underst
anding and familiarity of computer system hardware and architecture as it pert
ains to thermal and mechanical design. Firm working knowledge in areas such as
mechanical design, power design, and component characteristics, as they relat
e to thermal design. Must have a good understanding of the Contract Manufactur
ing (CM) and OEM/JDM industry as a whole, in order to make accurate and optimu
m make-vs.-buy decisions in commoditized product areas.
EDUCATION:
BSME with a concentration in Thermofluids minimum, MSME degree desirable but n
ot required.
==============================================================================
==
Customer Service Reps - Pivotal
Shanghai, China
Ref#: 124552
Date published: 14-Apr-2014
The Customer Service Representative is the front line for customer support and
will ensure customers receive a World-Class customer support experience. This
person will be the first point of contact responding to customers inquires, r
equests, or issues, providing guidance where possible or engaging the appropri
ate individuals or teams as needed.
RESPONSIBILITES:
· Answer inbound telephone calls and emails from customers with various needs
· Understand and anticipate customer needs, wants and issues. Deliver a high
level of service and do what it necessary to ensure customer satisfaction.
· Assess situations, take quick action and make an optimal decision even with
limited information.
· Impress customers with exceptional service and continually search for ways
to improve processes.
· Calling customers and or returning a customer’s call as needed or as requi
red to ensure the customer is being supported in a professional manner.
· Proactively build effective working relationships with other people and dep
artments.
· Creating and updating cases using a case management tool. Troubleshooting c
ustomer issues using appropriate reference materials and internal knowledge do
cuments
· Creating and maintaining appropriate Knowledge Base Articles for both inter
nal and external use
· Work effectively with others and respond positively to situations that requ
ire cooperation, courtesy and tact.
· Facilitate a positive and productive team-oriented environment. Encourage c
ollaboration among peers in a global setting, solicit opinions from co-workers
and support group decisions. Find common ground and solve problems for the go
od of all.
QUALIFICATIONS
• Min. 3-4 years of customer service experience required
• Positive, customer-centered attitude, solid work ethic, timeliness, an
d a strong desire to succeed.
• Ability to effectively communicate, both verbally and in writing, with
individuals in escalated situations requiring judgment calls
• An ability to multitask, make sound judgment calls, deal with ambiguit
y, manage change, work with a team and individually, and absorb new skills qui
ckly are critical to the success of this individual and team.
• Strong analytical skills
• Intermediate Microsoft Office skills
• Familiarity with vendors and services such as ZenDesk, Oracle CSI, Sal
esForce, Call 8, etc.
• Bachelor's degree
==============================================================================
==
Principal/Senior Tech Support Engineer - Hadoop
Shanghai, China
Ref#: 121623
Date published: 3-Mar-2014
"Pivotal Global Support Services (GSS) is a dynamic and agile organization wit
hin Pivotal, a cutting-edge and pre-IPO company started by industry leaders EM
C, VMware and General Electric. GSS provides commercial support to our Data, A
pplication and Cloud products and solutions to IT and developer communities in
Fortune 1000 companies. We are looking for candidates with hands on industry
development experience; supporting other engineers in solving issues with prod
uction software and modern software deployment methods . As Pivotal continues
to vigorously build out the product portfolio and offerings, you will be immer
sed in the most exciting time of the company’s history and vast opportunities
to grow and learn about the PaaS paradigm.”
Senior Member of Technical Staff Job Description
Expectations:
● Apply advanced and in-depth knowledge to analyze, diagnose, replicate, trou
bleshoot and resolve standard to highly complex technical customer reported is
sues with our enterprise PaaS product, Pivotal CF
● Take ownership, manage and maintain up-to-date status on all supported requ
ests
● Assist and mentor junior staff in team to resolve complex issues
● Escalate unresolved issues that require more in-depth knowledge to engineer
ing in a timely manner
● Report and submit product defects to our engineering team using the appropr
iate channel or tool
● Create and peer review new knowledgebase articles
● Provide after business hour support on a rotation basis
● Sharing all acquired knowledge within and across teams
● Actively contribute to the community surrounding the Cloud Foundry Open Sou
rce project via mailing lists, Forums and Knowledge base
Qualifications:
● Bachelor’s degree in Computer Science or related field of studies
● Strong analytical, troubleshooting, and problem solving skills
● 3 + years industry experience in software development, developer support or
similar working discipline
● Good programming experience with Ruby, Javascript, Java
● Ability to read and understand Yaml data structures
● Basic understanding of deployment tools; BOSH, Chef, Puppet
● Comfortable in administering linux based environments
● Familiar with the following is advantageous:
● GO programming language
● Cloud-based infrastructure
● Messaging
● Distributed systems
==============================================================================
==
Senior Software Engineer - Hadoop
Shanghai, China
Ref#: 122251BR
Date published: 5-Mar-2014
Required:
* MS CS or equivalent required
* Strong development experience in Java and Linux environment.
* Fully competent in software product development in agile
environment, from establishment of requirements to systems QA and
post-delivery support
* Good verbal and written communication skills
Desirable:
* Experience in developing large-scale system/data processing
software highly desired.
* Experience with one scripting language - perl, python, ruby, etc
* Experience with design patterns, OO design methodologies
* Understanding of big data, cloud computing, scalable and high
performance environments
* Experience with Hadoop and ecosystem, distributed systems, HPC - a
big plus.
* Past experience working with globally distributed teams desirable
==============================================================================
==
Software Engineer - SourceOne
Shanghai, China
Ref#: 122451BR
Date published: 14-Apr-2014
EMC DPAD SourceOne seeks a software engineer to make things work.
What does DPAD SourceOne do?
Our DPAD(Data Protection&Availability Division) product portfolio consists of
a best-of-breed combination of backup and archive products, including EMC Data
Domain, the Number 1 deduplication storage system, and EMC Avamar, the Number
1 deduplication software and system. EMC has a commanding market lead in back
up and recovery. IDC's latest report on a purpose built backup appliances show
s EMC with 65 percent market share, 4x our nearest competitor. We are looking
for the best and brightest to join our team and help take us to the next level
in the backup, recovery and archive market. If you are looking for a work env
ironment that thrives on diverse perspectives and technological excellence, th
e EMC Data Protection & Availability Division is for you.
What do we need from you?
We are looking for Software Engineer to work in the SourceOne team in EMC DPAD
division, responsible for developing state of the art archiving, e-discovery
and search products. In your capacity, you will have an opportunity working wi
th world class architects, engineers to develop the cutting-edge technologies.
We promote a learning and innovative environment. This is a great opportunity
for highly-motivated individuals to advance to next level.
Qualifications and factors for success:
Under three years software development experience
Proficient program skill in C++ or C#, Ruby is a plus
Experience with UI skills like HTML, Javascript, CSS is a plus
124552Experience of enterprise level search framework is a big plus
Good English communication in paper and oral.
Hard working and good team player.
==============================================================================
==
Principal Software Engineer in Test - Mozy QE
Shanghai, China
Ref#: 121628BR
Date published: 14-Apr-2014
Principal Developer in Test (SDET)
EMC DPAD Mozy seeks a Principal Software Engineer in test to make things work.
What does DPAD Mozy do?
Our DPAD(Data Protection&Availability Division) product portfolio consists of
a best-of-breed combination of backup and archive products, including EMC Data
Domain, the Number 1 deduplication storage system, and EMC Avamar, the Number
1 deduplication software and system. EMC has a commanding market lead in back
up and recovery. IDC's latest report on a purpose built backup appliances show
s EMC with 65 percent market share, 4x our nearest competitor. We are looking
for the best and brightest to join our team and help take us to the next level
in the backup, recovery and archive market. If you are looking for a work env
ironment that thrives on diverse perspectives and technological excellence, th
e EMC Data Protection & Availability Division is for you.
Mozy is the industry leader in cloud based backup for enterprises and SMBs. We
hire only the best to join our innovative team—people who know how to work h
ard and have fun. Our ideal candidate must demonstrate solid QA people managem
ent experience/skills of a large team, will be responsible for the QA plan def
inition and execution, and will be accountable for execution decisions/trade-o
ffs made, testing results and quality. Experience with system development life
cycle (SDLC), extensive knowledge and work experience of test engineering met
hodologies are required. Must able to demonstrate direction setting and though
t leadership in the QA testing space.
Primary Responsibilities:
· Plan and execute white box and gray testing using defined methodologies for
manual and/or automated tests
· Write test plans and test cases based on requirements and technical specifi
cations
· Write tests in Python in a Linux environment
· Write tests in Ruby in a OS X or Windows environment
· Maintain tests and code in source control
· Isolate, reproduce and track bugs and verify bug fixes
· Analyze test results to verify functionality and recommend corrective actio
n in the case of failure
· Document tests in the form of test metric reports
· Own features or areas of the product and complete all aspects of the QA pro
cess on those areas
· Design and execute performance tests including benchmarking, stress and loa
d
· Work closely with developers and program managers on defect resolution
· Fully competent in the design, implementation, and maintenance of a test en
vironment, including necessary equipment, configuration, and software.
· Provide solutions for a wide range of complex problems. Independently deter
mines and develops approach to solutions, under only limited direction.
· Build and maintain testing tools
Job Qualifications:
BS in Computer Science, related degree or equivalent experience
Minimum six years of experience testing software, preferably in a cross platfo
rm environment (Windows, OSX, Linux)
Knowledge of the software development lifecycle, testing methodologies, QA ter
minology, processes and procedures
Experience working with a desktop client / web server environment
Experience with Windows desktop client applications
Experience logging/resolving defect issues using a tracking system
Experience with GIT source control
Proficient in Linux with experience in Debian preferred
Proficient in C or C++ and one or more scripting languages
Proficient in Ruby
Experience converting manual procedures to automated procedures
Experience writing automation tools
Ability to write clear and concise test cases
Superior written and oral English communication skills
Detail oriented, analytical, methodical, a systematic thinker, tactful and dip
lomatic
==============================================================================
==
Manager, Software QA Engineering
Shanghai, China
Ref#: 119794BR
Date published: 14-Apr-2014
EMC DPAD Mozy seeks a Software QA Manager to make things work.
Mozy is the industry leader in cloud based backup for enterprises and SMBs. We
hire only the best to join our innovative team—people who know how to work h
ard and have fun. Our ideal candidate must demonstrate solid QA people managem
ent experience/skills of a large team, will be responsible for the QA plan def
inition and execution, and will be accountable for execution decisions/trade-o
ffs made, testing results and quality. Experience with system development life
cycle (SDLC), extensive knowledge and work experience of test engineering met
hodologies are required. Must able to demonstrate direction setting and though
t leadership in the QA testing space.
Manage the Mozy Shanghai QA organization. Supervise a big team of QE engineers
and fulfill the major HR duties and roles such as preparation and delivery of
staff performance evaluations and career development activities, etc.
Work closely with upper management and US based managers to set accurate sched
ules, costs & resources; ensure high QA related deliveries against QA organiza
tion goals and objectives defined by upper management; meet commitments and co
ordinate cross-geo and multiple functional teams’ overall quality assurance a
ctivities;
Participate in definition, development and deployment of product quality assur
ance strategy, which include tools, frameworks, processes, and methodologies,
addressing all phases of product development.
Implement ongoing quality improvement processes via working closely with upper
management, US managers and teams.
Critical Hiring Criteria
BS or MS in computer Science or equiv. areas.
At least 3~5 years QA people management experiences and with 10+ direct report
s
Strong Mentoring/Coaching skills; Ability to lead, motivate and direct a highl
y talented and motivated QA workgroup
Deep and solid QA domain experience and knowledge including QA related process
es, tools, frameworks, automation, etc.; Proficiency in SDLC (software develop
ment life cycle).
Experience in large scale enterprise and/or cloud systems a big plus
Strong English communication (both verbal and written) skills and inter-person
skills
Ability and good track record in working with cross-geo and cross-time-zone te
ams
Ability to execute.
Results driven.
==============================================================================
==
Senior Performance Engineer - Java
Shanghai, China
Ref#: 121897BR
Date published: 5-Mar-2014
Position: Senior Performance Engineer in IIG Performance Team
Location: Shanghai
Department Description:
Within EMC’s Information Intelligence Group (IIG) Division, a customer-focuse
d Performance Team ensures that the next generation of content management prod
ucts (cloud-based) and the classic Documentum product suite operates in an eff
icient and optimal manner.
This team performs both downstream and upstream performance engineering activi
ties to ensure the product meets customer requirements in aspects of performan
ce, scalability, reliability and robustness.
Summary of the Position:
As a Performance engineer, you will be looking at all aspects of performance f
rom a holistic angle and provide analysis and recommendations with performance
and scalability in mind. The key responsibilities include, but not limited to
:
Participate in product or feature design review, provide recommendations or en
hancement from performance perspective.
Define performance plans; perform performance, scalability, stress and longevi
ty test.
Provide in-depth analysis for the performance issues identified. Trace down th
e performance issues in product code and provide code fix proposal.
Perform system-level performance tuning.
Perform large-scale benchmark and sizing according to typical customer usage s
cenario.
PoC, design and implement for internal development projects or external projec
ts co-owned with development team.
Report project status to management and key stakeholders.
Skills and Experience Required:
The candidate has a minimum of relevant technical work experience in the areas
below, including design/testing of distributed, fault-tolerant applications.
As part of the Performance Team, you have
Hands-on experience in Java, XML, JDBC, Perl, SQL and PL/SQL.
Knowledge of SQL Server and Oracle. Database Tuning is a plus.
Knowledge in JVM tuning and performance profiling for Java applications.
Experience with major J2EE Application Servers.
Strong Unix, Windows and VM skills required.
Proven analysis and troubleshooting skills.
Ability to communicate complex technical concepts clearly to peers and managem
ent.
Good oral and written English.
Interpersonal Competencies:
Excellent analytical and communication skills
Ability to thrive in a team-oriented, fast-changing environment
Flexible, adaptable, and able to manage multiple tasks in a dynamic, fast-pace
d environment
Self-motivated willing to learn quickly and work independently.
Works well with different teams across the organization
Participate as an active team member, lead by example
Work independently and without supervision or follow-up
Demonstrates an attitude of joint accountability for all aspects of projects,
whether or not directly assigned responsibilities of a project
Demonstrates respect, responsiveness and professionalism toward others while p
roviding superior service for internal teams and customers.
Education Requirements:
Bachelor’s degree (BS/CS; Master’s a plus)
==============================================================================
==
Senior Software Engineer - Java
Shanghai, China
Ref#: 121905BR
Senior Software Engineer
Accelerate your career as you help reinvent the value and impact of informatio
n for business everywhere. At EMC, we are leading customers on their journey t
o cloud computing by enabling them to store, manage, protect and analyze their
information assets in a more agile, trusted and cost-effective way. If you ar
e passionate about technology and want to be part of the information managemen
t revolution, join more than 50,000+ EMCers around the world who are leading t
he journey to the cloud.
Information is at the heart of business and it is growing not only in volume,
but in complexity as new media types emerge and mobile and social applications
evolve. In addition, the IT infrastructure to support information management
is changing just as rapidly. EMCs Information Intelligence Group provides inte
lligent capture, content management, case management, customer communications
and governance software and services that solve even the most complex informat
ion challenges organizations face today from information compliance and govern
ance to streamlining mission critical business processes, to the emerging worl
d of big data, on premise or in the cloud.
Job Responsibilities:
· Provides technical expertise by independently determining and developing ap
proaches to solutions for a wide range of complex software engineering problem
s. Assignments may include new products as well as upgrades, and enhancements
or fixes to existing products.
· Accountable for delivery of subsystem, anticipates issues and addresses pro
actively
· Develops new software engineering methods or processes, re-evaluate existin
g processes
· Contributes to the development and achievement of organizational goals and
objectives
· Represents the organization on project teams and may perform technical proj
ect leadership roles
· Sphere of influence is likely to extend outside of work group or department
· Writes high level design specs, unit test plans and/or integration test pla
ns
· Analyze and code complex modules, define data structures, and specify test
tools
· Duties may include research, evaluation, development and application of new
process and methods into products. Sphere of influence is likely to extend ou
tside of work group or department
· Understands and adheres to cost/delivery/quality targets established during
the program design phase
· Works effectively with cross-functional and/or global teams, readily shares
information with others.
Required:
· Strong written and verbal communication skills.
· Experience with design patterns, OO design methodologies and hands-on exper
ience in Java/J2EE/Spring
· Experience with XML related Java technologies, such as Xpath, XSLT, Xquery,
DOM/SAX.
· Strong technical skills in web services such as SOAP, REST and XML technolo
gies
· Experience with the entire software development lifecycle, from establishme
nt of requirements to systems QA and post-delivery support.
· Understand common algorithms and toolkits.
Desirable:
· Experience with other development & scripting languages besides Java (E.g.
Perl, Python, Groovy).
· Experience with full-text search fundamental technologies such as Apache Lu
cence/Solr or other relevant libraries
· Experience with complex front-end application development framework
· Proven collaboration skills in highly technical engineering teams.
· Outstanding problem solving skill
· BS or MS in Computer Science, Software Engineering or equivalent.
· 3+ years software development experience.
The EMC China Center of Excellence (COE) was founded in July 2006. It has grow
n quickly with locations in Shanghai, Beijing and Chengdu. Its key objectives
are to provide advanced software and hardware development and quality assuranc
e for EMC business operations, as well as to supply world-class products and s
ervices for customers worldwide. Since its foundation inception, the EMC China
COE has been positioned as the source of innovation for EMC's information inf
rastructure. It consists of six functions; the EMC Storage Technology R&D Hub,
Cloud Computing R&D Hub, Information Management R&D Hub, EMC Labs China, Glob
al Solution Center and Global Technical Services Center. Joining EMC, you are
joining one of the fastest growing leading IT company. Joining EMC China cente
r of excellence, you are joining one of the fastest growth centers of EMC. EMC
offers you tremendous opportunities to grow your career, work with global tal
ents in passion and be a part of the Cloud/Big Data innovation. To know more d
etails on EMC China COE, please visit http://china.emc.com/microsites/wheretalentlives/
When you choose EMC, you join a diverse world of innovative thought leaders. A
t our core is a commitment to workplace diversity, the sustainability of our p
lanet, and community corporate involvement. We offer highly competitive salari
es, bonus programs, world-class benefits, and unparalleled growth and developm
ent opportunities-all to create a compelling and rewarding work environment.
==============================================================================
==
Principal Software Engineer - Java
Shanghai, China
Ref#: 121903BR
Principal Software Engineer
Accelerate your career as you help reinvent the value and impact of informatio
n for business everywhere. At EMC, we are leading customers on their journey t
o cloud computing by enabling them to store, manage, protect and analyze their
information assets in a more agile, trusted and cost-effective way. If you ar
e passionate about technology and want to be part of the information managemen
t revolution, join more than 50,000+ EMCers around the world who are leading t
he journey to the cloud.
Information is at the heart of business and it is growing not only in volume,
but in complexity as new media types emerge and mobile and social applications
evolve. In addition, the IT infrastructure to support information management
is changing just as rapidly. EMCs Information Intelligence Group provides inte
lligent capture, content management, case management, customer communications
and governance software and services that solve even the most complex informat
ion challenges organizations face today from information compliance and govern
ance to streamlining mission critical business processes, to the emerging worl
d of big data, on premise or in the cloud.
Job Responsibilities:
· Provides technical expertise in developing solutions to complex software en
gineering problems, which require frequent use of ingenuity and creativity. Pr
ovides work leadership to others. Interfaces with senior management to provide
and obtain information and to build onsensus regarding project direction.
· Collaborates well with other engineers and other engineering groups, volunt
arily shares information
· Offers proposed design changes/suggestions to processes and products, exert
s significant latitude in determining objectives of an assignment
· May be accountable for overall product and/or serve as a customer advocate,
may represent organization as principal customer contact
· Interacts cross functionally on matters that require coordination across fu
nctional/organizational lines
· Significant contributor to organizational goals and objectives
· Writes functional detailed design specs as well as responding to requiremen
t documents and system level test plans
· Exercises considerable latitude in determining technical objectives, withou
t appreciable direction
· Understands and adheres to cost/delivery/quality targets established during
the program design phase
· Works effectively with cross-functional and/or global teams, readily shares
information with others.
Required:
· Strong written and verbal communication skills, including presentation skil
ls.
· Experience with service oriented architecture principles and design.
· Experience with design patterns, OO design methodologies and hands-on exper
ience in Java or C++
· Fully competent in the entire software development lifecycle, from establis
hment of requirements to systems QA and post-delivery support.
· Proficient in common algorithms and profiling toolkits.
· Strong technical skills in web services such as SOAP, REST and XML technolo
gies
Desirable:
· Experience with more than one variety of development & scripting languages
(E.g. C/C++, Java, Perl, Python).
· Experience with Apache Lucence/Solr or other full-featured text search libr
aries
· Experience with cloud computing platform or cloud application framework
· Proven collaboration skills in highly technical engineering teams.
· Outstanding problem solving skill
· BS or MS in Computer Science, Software Engineering or equivalent.
· 7+ years software development experience.
The EMC China Center of Excellence (COE) was founded in July 2006. It has grow
n quickly with locations in Shanghai, Beijing and Chengdu. Its key objectives
are to provide advanced software and hardware development and quality assuranc
e for EMC business operations, as well as to supply world-class products and s
ervices for customers worldwide. Since its foundation inception, the EMC China
COE has been positioned as the source of innovation for EMC's information inf
rastructure. It consists of six functions; the EMC Storage Technology R&D Hub,
Cloud Computing R&D Hub, Information Management R&D Hub, EMC Labs China, Glob
al Solution Center and Global Technical Services Center. Joining EMC, you are
joining one of the fastest growing leading IT company. Joining EMC China cente
r of excellence, you are joining one of the fastest growth centers of EMC. EMC
offers you tremendous opportunities to grow your career, work with global tal
ents in passion and be a part of the Cloud/Big Data innovation. To know more d
etails on EMC China COE, please visit http://china.emc.com/microsites/wheretalentlives/
When you choose EMC, you join a diverse world of innovative thought leaders. A
t our core is a commitment to workplace diversity, the sustainability of our p
lanet, and community corporate involvement. We offer highly competitive salari
es, bonus programs, world-class benefits, and unparalleled growth and developm
ent opportunities-all to create a compelling and rewarding work environment.
==============================================================================
==
Global Associate Service Program - Technical Support Engineer I
Shanghai, China
Ref#: TBD
Date published: 11-Apr-2014
Technical Support Engineer
The Global Services Associate Program (GSAP) hires candidates locally and trai
ns them centrally. Our Associates are developed through a structured program t
hat combines intensive training and on-the-job mentored experience. This inten
sive role based-training includes an introduction to the storage industry, bes
t practices and methodologies and the EMC way of doing business. For technical
associates, training includes hands-on work with EMC products and platforms,
operating systems and storage infrastructure tools. Associates will also recei
ve the foundation necessary to achieve technical certifications (EMC and Non-E
MC).
General Summary:
This role provides technical support to field support personnel and EMC custom
ers and EMC distributors. Develops resolutions to problems of limited scope an
d follows standard practices and procedures. Records and updates customer call
s on Customer Service Call Tracking Databases, in a timely and accurate manner
. Use defined protocols and independent judgment to properly escalate more com
plex issues to more experienced staff in order to resolve customer issues in t
he most expedient manner possible. Works closely with the customer to resolve
technical issues on various information systems and information storage platfo
rms. These issues can include any or all of the following components: Operatin
g Systems (UNIX, Windows, and/or MVS), Networking (Ethernet, Fibre Channel, iS
CSI), Storage Area Networks, Network Attached Storage, and Databases – relati
onal and hierarchical. Redirects or provides necessary follow-up with customer
s and Customer Service Management to ensure issue is satisfactorily resolved.
Principal Duties and Responsibilities:
•Provides basic technical support to internal, domestic and internationa
l EMC customers within the call center.
•Works as part of a team ensuring smooth transitions for customer and fi
eld reported software issues. •Responsible for sharing all acquired know
ledge concerning problem resolution with field, and other departments as appro
priate. Contributes to centralized problem identification and resolution datab
ase.
•Monitors and tracks all software service calls, provides call status up
dates at regular intervals and communicates status to customers using Customer
Service Call Tracking Databases.
•Represents EMC in a professional manner to the customer and EMC field p
ersonnel at all times.
•Performs other related duties as assigned.
Skills and Education:
•Incumbent should possess a basic, working knowledge of major operating
system software such as UNIX, NT, HPUX, SUN Solaris or AIX. Some positions may
also require a working knowledge of MVS.
•Computer systems – Prefer knowledge of CPU, memory, busses, I/O, devic
e drivers, buffering, job scheduling, virtual memory, file systems and file sy
stem structure
•Networking –Prefer knowledge of TCP/IP, Ethernet, addressing, mapping,
flow control, naming, routing/traffic
•Databases – Prefer knowledge of relational and hierarchal, design, fil
e system organization and indexing
•Understanding of Storage industry (Storage management, Storage Architec
ture, Business Continuity)
•Incumbent should possess solid organizational, interpersonal, communica
tion, telephone and presentations skills.
•Incumbent should demonstrate the ability to assess and respond appropri
ately to customer issues in a professional manner.
•Incumbent should possess systematic thinking skills, including the unde
rstanding of architectures and interconnectivity
•Incumbent should demonstrate the ability to think critically and effici
ently troubleshoot problems/issues
•Education Required: Associate’s Degree (Technical)
•Experience Required: 0-2 Years
•Physical Requirements: No
==============================================================================
==
--
....................................
※ 来源:·饮水思源 bbs.sjtu.edu.cn·[FROM: 60.55.9.172]
No comments:
Post a Comment